We are the leading business communications provider in the UK
We connect more than 1m business customers and public sector organisations with our extensive portfolio of communications and IT solutions. We also provide network products and services to communications providers operating in the UK and Republic of Ireland.
Business customers and public sector organisations
Our customers range from big household names, government departments and public service organisations right through to small businesses and new start-ups. We cover both the communications and IT services markets. Overall, we’re focused on four main product markets: Fixed Voice; Mobility; Fibre and connectivity; Networked IT services. All of these services are provided over the biggest UK network in both fixed and mobile communications. We also provide networked IT services to corporate and public sector organisations in the Republic of Ireland.
We expect these markets to increasingly converge over the next few years as technology and customer needs change. And, as they do, we see an opportunity to grow our share of the mobility and IT services markets.
The solutions we provide continue to play a significant role in the ongoing digitisation of public services, and for businesses large and small. We are focused on strengthening our regional presence so we can deliver local, personalised customer experiences, while driving growth in our converged portfolio and expanding our market share for mobility, IT and managed services.
Wholesale customers & specialist businesses
Our Wholesale business helps communications providers (CPs) and other organisations provide fixed or mobile phone services. It’s also home to some specialist, mass-market services, including our payphones and Gigabit Wi-Fi enabled Street Hubs, Directories, and the Voice Commercial services which all have Wholesale customers at their core or are standalone businesses.
Within our wholesale operation, we provide fixed network services to more than 1,400 customers including Sky, Talk Talk, Telefonica O2, Three and Virgin Media – and overseas CPs operating in the UK. We also help Mobile Virtual Network Operators (MVNOs) offer their own-branded mobile services and plans via our award-winning EE mobile network.
We provide specialist media and broadcast services to companies in the UK and globally, including the BBC, Channel 4, ITV, Sky, Premier League Productions and Viacom18.
Our specialist call centre teams handle millions of 999 and directory enquiry calls, as well as the next generation text calls that support deaf, hard of hearing or speech-impaired people.
Enterprise business structure
Rob was announced as incoming CEO of BT’s Enterprise division in July 2020. He formally joins BT as a member of its Executive Committee on 1 February 2021.
In his previous role, which he has held since March 2017, Rob was Group President and CEO of the MTN Group, headquartered in Johannesburg, South Africa. He has led the transformation of MTN group into a leading multi-national telecommunications company with over 250 million customers across 21 countries in Africa and the Middle East.
Prior to joining MTN, Rob was with Vodafone Group from 2009 to February 2017. He held various roles with Vodafone including Group CFO of Vodacom Group in South Africa, CEO Vodafone Netherlands and was appointed to the Vodafone Executive Committee from October 2015 as Chief Executive Officer of the Europe Cluster, responsible for Vodafone’s operations in 9 European markets.
Earlier in his career, Rob held various roles in the financial sector including Managing Director – Nedbank Retail, 2004-2009; and Head of Investment Banking – Standard Bank, 1997-1999. He is a qualified Chartered Accountant (South Africa).
Rob has dual citizenship holding both British and South African passports. He is married to Michaela and they have three children. His interests include hiking, running, music and kayaking.Close