We’re the leading business communications provider in the UK and the Republic of Ireland, connecting more than one million businesses and public sector organisations to their colleagues and customers. We support businesses of all sizes – whatever tech needs they may have. Our Plus, we also provide our network, products and services also underpin the operations of other UK communications providers too.  

We’re in a unique position to bring converged network and IT services to businesses and public services in the UK and Ireland. With BT’s Enterprise unit underpinning the delivery of essential public services, we’re proud of our role as a critical national enabler. And as the technology partner of choice for 1.2 million business and public sector customers, we’re on a mission to improve their productivity, performance, and processes through the power of digital transformation.

Rob Shuter CEO, Enterprise

We offer a broad portfolio of products and services across:

Openreach gives us access to fixed-line and broadband infrastructure, while the EE network is the key to our mobile phone services. 

What businesses do we support?

We help businesses of all sizes to reach their digital goals. Our customers range from big household names, government departments and the public sector, right through to small businesses and new start-ups.

But regardless of size, we provide organisations with fixed voice, mobility, fibre connectivity, and IT services, so everyone has a chance to flourish. Cutting-edge tech, paired with our network, allows organisations to hit their digital transformation targets – and keep evolving as the tech does.  

BT Small Business Support Scheme

Running a small business can be tough. And we want to help. We’ve created a package of support to help the UK’s 5.8 million small businesses in a number of ways, by boosting their connectivity, cash flow and confidence. From tips and tricks and helpful articles, to product advice. 

Wholesale

Our Wholesale business helps communication providers (CPs) and other organisations to provide fixed or mobile phone services to their customers. And we work with more than 1,400 customers to do just that, serving big names like Sky, Talk Talk, O2, Three, and Virgin Media.

  • We also help Mobile Virtual Network Operators (MVNOs) offer their own-branded mobile services and plans via our award-winning EE mobile network.
  • Plus, we provide specialist media and broadcasting services in the UK and globally. We work with major broadcasters like the BBC, Channel 4, ITV, Sky, and Premier League Productions.

Our Wholesale arm in Enterprise is also dedicated to specialist, mass-market services, like payphones, our Gigabit Wi-Fi enabled Street Hubs and Directories. While our specialist call centre teams handle tens of millions of 999 and directory enquiry calls every year.

Enterprise business structure

Rob Shuter

CEO
Biography

Rob was announced as incoming CEO of BT’s Enterprise division in July 2020. He formally joins BT as a member of its Executive Committee on 1 February 2021.  

In his previous role, which he has held since March 2017, Rob was Group President and CEO of the MTN Group, headquartered in Johannesburg, South Africa. He has led the transformation of MTN group into a leading multi-national telecommunications company with over 250 million customers across 21 countries in Africa and the Middle East.

Prior to joining MTN, Rob was with Vodafone Group from 2009 to February 2017. He held various roles with Vodafone including Group CFO of Vodacom Group in South Africa, CEO Vodafone Netherlands and was appointed to the Vodafone Executive Committee from October 2015 as Chief Executive Officer of the Europe Cluster, responsible for Vodafone’s operations in 9 European markets.

Earlier in his career, Rob held various roles in the financial sector including Managing Director – Nedbank Retail, 2004-2009; and Head of Investment Banking – Standard Bank, 1997-1999. He is a qualified Chartered Accountant (South Africa).

Rob has dual citizenship holding both British and South African passports. He is married to Michaela and they have three children. His interests include hiking, running, music and kayaking.

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Rob Shuter

Ashish Gupta

Chief Operating Officer
Ashish Gupta

Alex Tempest

MD Wholesale & Ventures
Alex Tempest

Chris Sims

MD Commercial & Marketing
Chris Sims

Sandip Thakrar

Interim CFO
Sandip Thakrar

Dean Terry

MD Corporate & Public Sector
Dean Terry

Keighly Droy-Whelan

HR Director
Keighly Droy-Whelan

Pete Oliver

MD Small and Medium Enterprises
Pete Oliver

Tara Pollock

Corporate Affairs Director
Tara Pollock