Business

We empower organisations large and small with secure and resilient connectivity. We unlock their potential to thrive, innovate and collaborate anywhere in the world – connecting everyone to a brighter digital future. We’re a powerhouse for business and government: investing and simplifying on behalf of our customers, helping them transition from the old to the new and driving the digital economy.

We’re the leading business communications provider in the UK, connecting more than one million businesses and public sector organisations to their colleagues and customers. We support businesses of all sizes – whatever tech needs they may have. Our network, products and services also underpin the operations of other UK communications providers too.

We offer a broad portfolio of products and services across:

Fixed and IP voice

Unified Communications

Mobile

Fixed and networking

Security, cloud and IoT

Managed Services

Openreach gives us access to fixed-line and broadband infrastructure, while the EE network is the key to our mobile phone services.

We help businesses of all sizes to reach their digital goals. Our customers range from big household names, government departments and the public sector, right through to small businesses and new start-ups.

But regardless of size, we provide organisations with fixed voice, mobility, fibre connectivity, and IT services, so everyone has a chance to flourish. Cutting-edge tech, paired with our network, allows organisations to hit their digital transformation targets – and keep evolving as the tech does.

Our Wholesale business helps communication providers (CPs) and other organisations to provide fixed or mobile phone services to their customers. And we work with more than 1,400 customers to do just that, serving big names like Sky, Talk Talk, O2, Three, and Virgin Media.

We also help Mobile Virtual Network Operators (MVNOs) offer their own-branded mobile services and plans via our award-winning EE mobile network.
Plus, we provide specialist media and broadcasting services in the UK and globally. We work with major broadcasters like the BBC, Channel 4, ITV, Sky, and Premier League Productions.

Our Wholesale arm in Business is also dedicated to specialist, mass-market services, like our Gigabit Wi-Fi enabled Street Hubs and Directories. While our specialist call centre teams handle tens of millions of 999 and directory enquiry calls every year.

Come and see what we’re about

Business leadership structure

Jon James

CEO

Biography

Before joining BT Group to lead UK Business, Jon was the CEO of the leading Danish telecoms provider, Nuuday, where he led its comprehensive operational and technology transformation, driving a return to growth. In his 30-year career in the telecoms, media and technology sector, Jon has led a series of successful, large-scale transformations; he has been CEO of Tele2 in the Netherlands, Chief Operating Officer at Swedish cable operator Com Hem and was one of the senior leaders driving the creation and transformation of Virgin Media in the UK.