Your experience of BT offers and services should consistently meet your expectations, if it does not please let us know.


For matters regarding your shares please contact our registrars Equiniti.

Please provide a day time telephone number so we can discuss your concerns directly with you.

Private shareholders

BT Shareholder Helpline
For enquiries about your shareholding:
Freefone 0808 100 4141
Fax 0371 3842100
Textphone: Freefone 0800 169 6907

From outside the UK
Tel: +44 121 415 7178
Fax: ++44 371 384 2100
Textphone: +44 121 415 7028

Or write to:
Equiniti Aspect House,
Spencer Road,
West Sussex,
BN99 6DA

(When writing, please include a daytime telephone number, if possible, so that we can contact you should further information be required. Notifications of change of address will be acknowledged only on request).

Other enquiries

For general enquiries please call: 020 7356 5000

Or write to us at our registered office:
BT Group plc,
1 Braham Street,
London E1 8EE

Registered in England and Wales No. 4190816

BT Shop

For answers to all your common questions, please visit