Your experience of BT Group offers and services should consistently meet your expectations, if it does not please let us know.

BT’s share register is administered by Equiniti Limited (EQ). For all matters regarding your shares, contact EQ using the details below.

Please remember to quote your Shareholder Reference when contacting EQ. This can be found on your share certificate, EasyShare statement or recent dividend correspondence.

Please provide a daytime telephone number so EQ can discuss your concerns directly with you.

Private shareholders

Online

You can find the answers to most questions on your shares by visiting EQ’s Shareview website

Post

Equiniti
Highdown House
Yeoman Way
Worthing
West Sussex BN99 6DA

Telephone

Please use the country code when contacting EQ from outside the UK. Lines are open 8.30am to 5.30pm (UK time), Monday to Friday (excluding public holidays in England and Wales).

For deaf and speech impaired customers EQ welcomes calls via Relay UK. 

Contacting BT

For general enquiries:

Telephone

+44 20 7356 5000

Post

BT Group plc
1 Braham Street
London E1 8EE