Your experience of BT Group offers and services should consistently meet your expectations, if it does not please let us know.


For matters regarding your shares please contact our registrars Equiniti.

Please provide a day time telephone number so we can discuss your concerns directly with you.

Private shareholders

Shareview website

You can find the answer to most questions on your shares, and send Equiniti any queries securely by completing the online form at

BT Group Shareholder Helpline

For enquiries about your shareholding:

* Please use the country code when calling from outside the UK

When you call, please quote your 11-digit Shareholder Reference which can be found on your EasyShare statement, Share Certificate or recent dividend correspondence.

Lines are open from 8.30 am to 5.30pm (UK time) Monday to Friday (excluding public holidays in England and Wales).

For deaf and speech impaired customers Equiniti welcomes calls via Relay UK. Please see for more information.


Or write to:

Aspect House,
Spencer Road,
West Sussex,
BN99 6DA,
United Kingdom

(When writing, please include a daytime telephone number, if possible, so that we can contact you should further information be required. Notifications of change of address will be acknowledged only on request).

Other enquiries

For general enquiries please call: 020 7356 5000

Or write to us at our registered office:
BT Group plc,
1 Braham Street,
London E1 8EE

Registered in England and Wales No. 4190816

EE Store

For answers to all your common questions, please visit