Working together to be ready for the digital age

Regulations and policy environments are vital to making high quality, digital services viable in the UK, the EU, and around the world. We engage regularly with regulators, politicians and policy-makers so we can work together. 

Working in an office

Cooperating with government

Our public policy work covers a wide territory, from infrastructure investment to national security, from regulating online harms to trade and economic policy. Government relations are important to us, and we often contribute to responses to consultations and cross-industry initiatives.

Working in an office

Working with the Regulator

Our main regulatory relationship is with Ofcom in the UK. The main source of Ofcom’s powers and duties is the Communications Act 2003, which gives it general competition powers for the sector and helps it enforce consumer law. We also engage with other regulatory bodies like the Competition and Markets Authority. 

Rural cottage

Our network vision

We’re stepping up to deliver the next generation of digital network infrastructure.  Our smart network will be the first of its kind in the UK.

Our ambition is to create one converged, smart network built on our world-leading fixed and mobile networks – going beyond 4G, 5G, Wi-Fi and ultrafast broadband to seamlessly connect our customers wherever they are.

More about our vision

Our leadership team

Alex Towers

Director of Policy and Public Affairs
 Biography

Alex leads BT’s political strategy and its public policy work, both in the UK and around the world. Before joining BT, he was the Director of the BBC Trust- the BBC’s regulator and governing body until 2017. In his earlier career, he was a civil servant at DCMS, where his work on media policy included the 2003 Communications Act, Ofcom’s first review of public service broadcasting and the BBC Charter Review that followed.

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Alex Towers

Clive Carter

Director of Regulatory Affairs
 Biography

Clive leads regulatory engagement at BT Group. His team creates and socialises BT's regulatory strategy, overseeing risks and opportunities. Before joining BT, Clive led Ofcom’s Strategy and Policy team, ran Ofcom’s Digital Communications Review, and was responsible for negotiating with BT on the Commitments.

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Clive Carter

Protecting consumers & delivering content

Keeping the UK connected

Our governance & strategy

Policies, positions and reports

Codes of practice

Parliamentary Affairs

If you have parliamentary casework relating to BT or EE, please contact our dedicated team at mpelc@bt.com. For all other general queries about our policy work, including about our EU and Global Public Affairs policy work, please contact public.affairs1@bt.com.

Communications Regulation Compliance

Communications Regulation Compliance (CRC) are BT Group subject matter experts on compliance with Ofcom’s regulatory framework and non UK telecoms obligations.

Broadcasting complaints

To make a complaint about something you've seen on our TNT Sports channels, contact us or Ofcom through their website.