BT operates as a single business, made up of different organisational units. Our business is built around our customers – serving their needs and delivering value to them. We create value for our stakeholders by developing and selling products and services that are an essential part of modern life.

We have four customer-facing lines of business: Consumer, Enterprise, Global and Openreach. They are supported by our internal service units, Digital and Networks.


With over 30 million customers, and more than 620 stores on the high street, we're the largest provider of Consumer mobile and fixed broadband communications services in the UK.


We are the leading business communications provider in the UK. We connect more than 1m business customers and public sector organisations with our extensive portfolio of communications and IT solutions. We also provide network products and services to communications providers operating in the UK and Republic of Ireland.


We are a leading communications provider, serving enterprise customers in 180 countries. We provide managed network and IT infrastructure services, enabling customers' digital transformations.

Female Openreach engineer


We're the UK's digital network business - connecting homes and businesses large and small. We want to build the best possible network with the highest quality service, and make sure everyone in the UK is connected.


Our internal Networks unit is responsible for designing, building and running the networks and technology platforms that BT, and our customers, rely on.

Image of three team members in discussion


Our internal Digital unit is responsible for leading BT’s digital transformation, driving experience innovation and delivering the products and services our customers need to support their own goals.

BT Group plc is the listed holding company for the BT group of companies which provides communications services solutions, serving customers in more than 180 countries.

British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group plc and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on the London stock exchange.

BT Group plc

Registered Office: 81 Newgate Street, London, EC1A 7AJ
Registered in England and Wales No. 4190816