Our Digital unit is responsible for leading BT’s digital transformation, delivering brilliant customer experiences and creating the innovative products and services our customers need.

BT’s future will be defined by our ability to rapidly bring compelling, innovative ideas to market, partnering with our customers and suppliers to deliver innovative, adaptable solutions, delivered over best-in-class digital platforms.

Digital’s role is to drive all elements of that equation, from digital innovation through platform delivery and product development, and to do so with absolute focus on our customers. Whether it’s creating services like connected care solutions that help you track your loved ones’ wellbeing, or security apps that guard against cyber attacks, Digital is about leading BT’s digital transformation, driving service innovation and delivering the products and services our customers need to support their own goals  fast, and at scale.

BT has deep roots and a rich and fabulous history of serving customers and multinationals in the UK and globally. I am really excited to be part of the future of BT as we build a customer centric digital organisation bringing new products and services to delight our customers and create new opportunities of digital growth in the business. This is a pivotal time to play such a meaningful role in the lives of our customers.

Harmeen Mehta Chief Digital and Innovation Officer

Research and development

Investing today to invent tomorrow

Digital business structure

Harmeen Mehta

CDIO
Biography

Harmeen joins BT from global telecommunications provider Bharti Airtel, where she’s spent the last seven years as Group CIO, as well as leading their cloud and security businesses. She has 24 years’ experience leading digital, engineering, IT and innovation transformation. Before Bharti Airtel, Harmeen held CIO positions at BBVA, HSBC and Bank of America Merrill Lynch.

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Adrian Joseph

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Josie Smith

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Tim Whitley

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Mark O'Flaherty

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Thomas Duecke

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