Our internal Digital unit is responsible for leading BT’s digital transformation, driving experience innovation and delivering the products and services our customers need.

BT’s future will be defined by our ability to rapidly bring compelling, innovative ideas to market, partnering with our customers and suppliers to deliver innovative, adaptable solutions, delivered over best-in-class digital platforms.

Digital’s role is to drive all elements of that equation, from digital innovation through platform delivery and proposition development, and to do so with absolute focus on our customers. Whether it’s creating services like connected care solutions that help you track your loved ones’ wellbeing, or security apps that guard against cyber attacks, Digital is about leading BT’s digital transformation, driving service innovation and delivering the products and services our customers need to support their own goals  fast, and at scale.

BT is an institution with deep roots and a rich and fabulous past of serving customers and multinationals in the UK and globally. I am really excited to be part of the future of BT as we build a customer centric digital organisation bringing new products and services to delight our customers and create new opportunities of digital growth in the business. There never has been a more interesting time to play such a meaningful role in the lives of our customers and I’m excited to play such a key role in delivering our exciting ambition.

Harmeen Mehta Chief Digital and Innovation Officer

Digital business structure

Harmeen Mehta


Harmeen joins BT from global telecommunications provider Bharti Airtel, where she’s spent the last seven years as Group CIO, as well as leading their cloud and security businesses. She has 24 years’ experience leading digital, engineering, IT and innovation transformation. Before Bharti Airtel, Harmeen held CIO positions at BBVA, HSBC and Bank of America Merrill Lynch.

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Jon Hurry

Director of Product Strategy
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Adrian Joseph

MD Group AI and Data Solutions
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Josie Smith

Director of IT Architecture
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Mark O'Flaherty

Interim MD IT
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Tucker George

MD, Business Transformation
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Ash Roots

MD Digital Consumer
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Stewart Pedler

Director Digital Enterprise
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MD Digital Global

Tim Whitley

MD Applied Research
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Mark Murphy

Director of HR
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John Beswick

Chief Financial Officer
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Nathalie Vafiadis

CTIO Consumer
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Dave Matthews

CTIO Enterprise
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Hriday Ravindranath

CTIO Global
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Anna Epps

Corporate Affairs Director, Technology Units
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Chris Fowler

General Counsel
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