Ambitions are only as strong as the foundations they’re built on.
That’s why we continue to strengthen ours. Technologically, we’re building the best converged network. We’ll keep investing in full fibre, 5G, network capabilities and extended access. We want to build the best, most reliable converged network to help our customers do more.
Operationally, we’re building a simpler, more dynamic BT. We’re simplifying our processes and products and modernising our technology. We want to be more efficient and responsive and be easier to deal with and work for.
Internally, we’re building a culture where people can be their best. We’re stripping away complexity and giving our colleagues the chance to learn and grow. We want to be a destination employer. One that attracts and retains a diverse and talented mix of colleagues who are able to focus on what’s important to our customers.
By taking these actions, we’ll build strong foundations that our stakeholders can count on.