We’re helping older and digitally excluded people to make the most out of life in a digital world

Around 61% of the older community still do not regularly use the internet1. We want to change this, but we don’t just want to give older people the digital skills and confidence they need: we want to help inspire and motivate them to unlock the possibilities of being online.

0 m

people in the UK are aged 65+2

0 %

of people aged 65+ lack the skills to use the internet independently3

0 %

of internet users agree being online helps them to learn new skills4

Working with AbilityNet

We’ve partnered with UK charity AbilityNet to deliver nationwide training

More and more everyday activities, such as booking a doctor’s appointment, managing finances, and booking home deliveries, are increasingly difficult to do without the internet.

If you know someone who would benefit from digital skills training, we’ve got the resources to support you and them in getting to grips with the online world: from learning the basics to everyday tasks and even the fun stuff too.

Created in partnership with AbilityNet (see box), our digital fact sheets contain everything you need to know about the digital world, whether you’re finding out new things for yourself or helping someone else get online. 

AbilityNet - in partnership with BT Group
AbilityNet - in partnership with BT Group

AbilityNet believes in a digital world that is accessible to all. They help support disabled and older people with using technology to achieve their goals at home, work and in education. AbilityNet has an amazing UK-wide team of over 300 volunteers who offer support to communities or on a one-to-one basis to teach people essential digital skills.

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Visit the AbilityNet website

Supporting the rollout of Digital Voice

The landline as we know it isn’t going away, but it is changing. By December 2025, the old analogue technology which has supported phone and broadband services for decades will be switched off and replaced by newer, digital technology. The switch from analogue to digital landlines is an industry-wide upgrade and has already started in many countries including Germany, France, Australia and Japan.

Landline calls will be made using a handset in the same way as today and BT’s digital home phone service, Digital Voice, will see calls made over a broadband connection and comes with lots of features included like Call Protect and Voicemail.

Supporting our customers

We understand that any change can be unsettling. That’s why we are here to support our customers every step of the way, to make the switch to a digital home phone service as seamless as possible. We’ll use our partnership with AbilityNet to provide support in communities across the country and together we’ll develop a range of digital skills to help the older generation make the most of life in the digital world.

Download our learner fact sheets

Breaking the online world down into four easy topics (getting started, learning the basics, everyday tasks, personal interests), our fact sheets are easily downloadable and can be printed at home for convenience.

Each one comes with both a digital helper section (for the volunteer) and a learner section too, depending on who you are. 

Top tips for digital helpers

Be patient

Not everyone learns at the same pace, so it’s okay if it takes someone a little time to understand


You might need to cover certain things more than once. Don’t worry if you have to repeat yourself, practice makes perfect


Make sure you have plenty of time, so no one is rushed

No distractions

Try to find somewhere quiet so that there’s no distractions around you

Visually impaired ladies with a mobile phone

Making life easier for people with additional needs

If you’re a BT customer, our Here for You website brings together BT’s wide range of products, services and support for those who need extra help in one easy-to-navigate place. It includes information about the newly launched Home Essentials social tariff, the latest accessibility options and priority services for customers with long-term illnesses or disabilities.

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