The BT Group Manifesto was launched in 2021 and is our plan to deliver our third strategic pillar of 'leading the way to a bright, sustainable future'. It is a vehicle for telling the story of what a bright, sustainable future looks like, how we connect for good and BT’s leadership as a stakeholder business. It also ensures we have a voice on issues that will shape our future growth and success.
The BT Group Manifesto outlines our ambitious goals for change across three core beliefs:
We recognise that Diversity and Inclusion (D&I) is not just a ‘nice thing to do’, it’s critical to our growth. Our commitment to D&I remains resolute and unwavering.
This is our second Diversity & Inclusion report. It includes our fifth Gender pay gap report, our second voluntary Ethnicity pay gap report, and the initiatives we have delivered in 2021 to build a diverse and inclusive BT Group. The report also highlights the progress we have made so far towards achieving our diversity targets in relation to women, ethnic minority colleagues and disabled colleagues.
Diversity and Inclusion Report 2022 - accessible version
This is an accessible version optimised for disabled people who use assistive technology.pdf - 5.51 MB
Our D&I ambition
Our inaugural workforce and leadership ambitions and targets, announced in 2021 in relation to attracting, recruiting, and retaining women, people from ethnic minority groups and disabled people, reflect our commitment to making BT Group fully diverse and inclusive.
Our 2030 ambitions
By 2030, we aim to have a workforce made up of:
1 Global workforce
2 UK workforce only due to data limitations and based on declared data only.
To help guide progress towards our 2030 ambitions, we have set stretching targets for 2025 in relation to women, ethnic minority and disabled colleagues for different parts of our business.
Our 2025 targets include for the whole of BT Group (including Openreach), targets for the leadership teams across BT Group, including Openreach, and targets for BT Group, excluding Openreach. We have deliberately made these distinctions due to the significantly different colleague demographics within Openreach, which are more typical of an engineering business.
All of our targets for women relate to our global workforce, whereas our targets for ethnic minority, Black and disabled colleagues relate only to our UK colleagues, and is based on declared data only. The different legislative frameworks, that vary from country to country, and cultural factors where we operate, prevent us from being able to collect and process accurate data in relation to ethnicity and disability outside of the UK.
We are making gradual progress towards achieving our 2025 D&I targets and 2030 ambitions.
The D&I interventions that we are delivering to create a culture in which everyone feels included are focused on three areas: recruitment and attraction, better conversion rates and improved retention of our existing talent.
D&I at BT
Our approach to D&I is evidence-based and intersectional, recognising that our colleagues and customers have diverse needs and intersecting identities. Our mission is to ensure that D&I at BT are key differentiators for our colleagues and customers and that we deliver a positive impact to wider society.
We have established an effective D&I governance process that ensures an inclusive approach which values D&I is consistently integrated when making key decisions. We have five clear strategic priorities:
Partnering across our business to deliver inclusion
We believe that everyone has a role to play in making our business truly diverse and inclusive. While the D&I Centre of Expertise oversees our overarching D&I approach, strategy and portfolio, several group-wide functions and teams deliver programmes and interventions aimed at making BT even more diverse and inclusive.
In 2018, we announced plans to improve our workplaces across the UK with more than 300 locations being consolidated to around 30 modern, future-fit buildings.
These ambitious plans comprise The Better Workplace Programme (TBWP), which has adopted an inclusive design approach with people at the heart of the design processes.
Coronavirus continues to present challenges to how we all work with each other, but we remain committed to providing inclusive workspaces where all our colleagues can collaborate effectively.
In 2021, two new BT buildings were opened, one in Birmingham and another in London.
2021 Gender pay gap
Our overall UK gender pay gap figures have increased marginally this year to 6.7% median and 5.0% at mean, versus 5.0% and 4.9% in 2020. While both the median and mean figures still sit significantly below the telecommunications industry, we are not complacent and we are doing more to attract, recruit and retain women in order to achieve balanced gender representation at all levels across the business.
2021 Ethnicity pay gap
Although UK organisations are not legally required to publish their ethnicity pay gap, as part of our overall commitment to D&I, we have published our second Ethnicity pay gap (EPG) report.
At the snapshot date of 5 April 2021, our median (binary) ethnicity pay gap was -2.7%, an increase in its negative from -1.3% in 2020. The mean (binary) ethnicity pay gap has reduced slightly to 0.1%, down from 0.3% in 2020.
Like last year, our report has examined our UK EPG data in more granular detail. This is because we recognise that a binary ethnicity pay gap can mask the disparate issues that individuals and groups from different ethnic groups face at work and in wider society. Examining the data at a more granular level provides a more nuanced picture:
Pay gaps by ONS ethnic groups
Asian / Asian British
Black / African / Caribbean / Black British
Mixed / Multiple ethnic groups
Other ethnic group
We recognise that we currently have unequal representation of different ethnic minority groups across the different roles and levels within the business. To address our current ethnicity pay gap, and improve ethnic diversity across BT Group, we are delivering a number of initiatives to attract, recruit and retain more people from ethnic minority backgrounds.
The increased focus on D&I across the business has boosted engagement and supercharged our efforts to attract, recruit and retain colleagues from a wide range of backgrounds. We will continue to deliver our ambitious group-wide D&I strategy.