At BT Group, our ambition is to be the most trusted connector of people, devices, and machines. We are clear on the role we want to play in harnessing AI for a brighter future for everyone:
Combining human intelligence and artificial intelligence, we want to use the power of AI in a safe and ethical manner to unlock value for our customers and colleagues in alignment with our purpose to 'connect for good'.
Adoption will be key to unlocking the full value of AI at scale. To drive adoption, we’ll need to put people first – our colleagues, customers, and communities – and build trust.
At BT Group, we build and maintain trust by taking a responsible approach to tech that respects human rights. Our responsible tech principles - for good, accountable, fair, and open – ensure that we benefit people and minimise harms when we develop, use, buy or sell technology.
We use AI to empower people and improve their lives
We take responsibility for our actions and strive to protect individuals and organisations against the misuse of AI
We take steps to identify and manage AI bias, and ensure outcomes are fair
We listen, collaborate and are transparent about how we use AI
To ensure our principles are put into practice in the context of AI, we have robust policies, processes, and expert people, underpinned by strong foundations of data governance, privacy and security. This ensures responsibility and mitigates risk at every stage of the AI lifecycle – from conception to real world monitoring.
Our responsible AI approach is anchored in our wider risk management framework and governance:
By Daniel Wilson, Policy & Public Affairs Director, Innovation & International
By Lauren Kahn, Responsible Tech & Human Rights Director, BT Group and Armand David, Corporate Affairs Director, Digital, BT Group
