The Better Workplace Programme is  game-changing for  BT Group,  providing new and refurbished offices and workspaces for our colleagues across the UK like never before, that epitomise the direction of the organisation.

Our investment in these amazing new workspaces is helping BT Group to modernise its property estate, to enhance wellbeing and collaboration among our colleagues, to create efficiencies in energy and maintenance costs, to significantly reduce our carbon footprint, and to help us to better serve our customers. These are more than just buildings to us – they underpin our transformation and are a symbol of the kind of company we’re becoming – modern, flexible, customer and colleague focused, with seamless tech and spaces that make you feel good. 

We are building impressive, award-winning environments for our colleagues that embrace diversity and difference, and offer dignity, autonomy, choice and spontaneity. 

Here's a peek at some of our new workspaces across the UK.  

BT Group Better Workplace reception

Our new and refurbished offices, contact centres and specialist sites in key locations across the UK help to bring to life BT Group’s direction as a business.

The five-year programme of wholesale changes to our working environments will enable us to consolidate BT Group’s footprint, reducing from more than 300 locations to around 30.

Colleagues collaborating in new better workplaces

Bringing our colleagues together in state-of-the-art workspaces which are designed to inspire and motivate

From Belfast to London and Plymouth to Dundee, we’re investing in locations where our colleagues can collaborate and innovate through new ways of working; creating workspaces that offer social networking and cultural benefits.

The services and facilities in our buildings include health and wellbeing facilities.

Our new locations are created with our colleagues in mind

The services and facilities in our buildings include a host team in our strategic hubs, flexible workstations, communal areas, multi-faith rooms, rooftop terraces, extensive office biophilia, tech bars, relax and refuel areas, and health and wellbeing facilities including cycle storage, showers and changing rooms. 

Our offices represent the modern and forward-looking company we want for our colleagues and our customers

Our offices represent the modern and forward-looking company we want for our colleagues and our customers

The future-fit offices which use the very latest technologies are the cornerstone of our transformation. This is a bold and ambitious programme – the largest of its kind in the UK – which we are delivering because we believe in our teams and we want to provide them with the very best environment to thrive.

How it's going

The programme is now more than half way through and we’ve created some truly inspiring workspaces with some outstanding feedback from our colleagues.

See for yourself: 

Here’s some interesting facts about the first four of our new and refurbished buildings

0 m kWHr

Gas saved* - equivalent to running your boiler at home all day every day for 27 years

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Electricity saved*: equivalent to running an electric heater for 114 years

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Carbon saved*


carpet tiles used

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of cabling laid


contractor hours worked

*From One Braham, Snowhill, Warrington and Doncaster only, so more to come