A trusted leader for digital inclusion, resilience and sustainability

We have fully embedded what we do for society and the planet into our Group strategy, with a focus on digital inclusion and sustainability. We are committed to ensuring that no-one gets left behind, that our customers feel safe and secure when they are connected to BT, and that as we shift to next generation products, services and networks, we play our part on the road to net zero and positively impact the country. 

Our work is underpinned by our values, ensuring that we develop technology responsibly and respect the human rights of the people that our businesses touches.

This will help us achieve our purpose to connect for good and our ambition to be the UK's most trusted connector of people, business and society. 

Two men having a discussion

Social Impact

To unlock the transformative power of technology, it needs to be available and accessible to everyone. We are building the UK’s leading next generation networks at pace, to ensure that everyone can have access to high quality broadband and mobile and supporting people and businesses to develop the skills and confidence they need to make the most of this connectivity. 

Lady sitting on the beach in a camping chair with a pug dog at her side

Sustainability

We’re working hard to decarbonise our networks, buildings and fleet, as well as working with our suppliers to reduce the emissions in our supply chain. We want to be a circular business by 2030 and build toward a circular tech ecosystem by 2040. 

Couple sitting on a sofa looking at a tablet together

Governance

New technology must earn trust and transform life for the better. We believe in harnessing the power of tech to connect for good. We’re committed to develop, buy, use and sell tech in a way that benefits people and minimizes harms. 

We report on progress and publish our policies to make sure we’re being transparent and accountable.  

External recognition

We are being recognised for our work as a responsible business, here are some of our accolades:

CDP

‘A’ rating on climate for the ninth year running (top 2% of over 22,000 global reporters)

EcoVadis

'Advanced' rating score of 71/100 - in the top 8% of all companies assessed

FTSE4Good

Confirmed member of the LSE Russell FTSE4Good index

ISS ESG

‘B-’ rating ‘Prime’ status on ESG

MSCI

‘A’ rating for ESG investment risk and opportunities  

Sustainalytics

ESG medium risk score of 21.1

Clean200

Ranked in the top 200 global companies that earn the most revenues from clean and sustainable sources, supporting transition to a clean energy future

Corporate Knights

Ranked within the 100 most sustainable corporations in the world, in Corporate Knights Global 100 2025 ranking (#86th)

Global Child Forum

Recognized as a top-performing European company in the Global Child Forum Benchmark Report 2025, assessing corporate approach to children’s rights 

Payroll Giving Platinum Award

Payroll Giving Platinum Award quality mark, awarded by HM Government, for generating sustainable income sources for UK charities

Financial Times

Confirmed BT Group listing as one of Europe’s Climate Leaders 2025  worldwide

World Benchmarking Alliance

Ranked 14th of 100 companies in our industry sector on digital inclusion

BT Wholesale won the Sustainability – Positive Impact Award at the Comms National Awards 2024, recognising our ongoing commitment to building a sustainable future.

BT India won the Social Impact Project of the Year Award at the UK-India Awards 2024, recognising our exceptional contribution to the UK-India partnership.

ESG Addendum 2025
ESG Addendum 2025

See our ESG Addendum 2025 for the full list of our ESG ratings/rankings and awards.

  • ESG Addendum to the BT Group plc Annual Report 2025

    Contains various disclosures and data points, including responsible business-related metrics and progress, social and economic disclosures, detailed colleague and environmental data, and our SASB index.

    pdf - 407 KB