Responsible business

• Improved both our gender and ethnicity pay gaps, but we recognise there is still more we need to do to build a truly equitable and inclusive culture across BT Group.
  
  
• Reached over 10.3m households with full fibre, and extended access to broadband for low-income households, through the BT Home Essentials social tariff and Openreach’s Connect the Unconnected offer, and to discounted mobile through EE Basics.
  
  
• Maintained the UK’s largest, fastest 4G network, and continued the rollout out of 5G that now reaches 68% of the population in the UK.
  
  
• Helped a further 4.6m people improve their digital skills (19.3m since 2014/15), including supporting 1 million small businesses, helping jobseekers through FastFutures, empowering young people to get PhoneSmart and tackling online hate with EE Hope United.

• Cut our carbon emissions intensity by 56% since FY17, by maintaining 100%³ renewable electricity, introducing more electric vehicles to our fleet and decarbonising our buildings.
  
  
• Cut our supplier carbon emissions by 20% since FY17 by continuing to work with suppliers and supported small businesses to set net zero targets.
  
  
• Helped customers avoid over 935,000 tonnes of carbon, mainly through full fibre broadband reducing personal or work-related travel. 
  
  
• Continued working with tech scaleup partners through our Green Tech Innovation Platform – developing breakthrough manufacturing tech to support the race to net zero.
  
  
• Refurbished or recycled 190,000 mobile devices and 1.8 million home hubs and set-top boxes, and recovered or recycled 88.5% of our operational waste worldwide

¹ Approved by the Science Based Targets initiative as in line with 1.5°C climate pathway.
² By the end of March 2031, based on reductions since FY17 (scopes 1 and 2 worldwide emissions tonnes CO2e per £m value added).
³ 99.9% of the global electricity BT consumes is from renewable sources. The remaining 0.1% is where renewable electricity is not available in the market.