Accelerating growth through tech that is responsible, inclusive and sustainable

In nearly every aspect of life the pace of change is accelerating. Standing still isn’t an option. We can – and must - harness the pace of technology change for good. To survive, businesses must keep pace with change. But to really thrive, businesses must lead it but in the right way.  

That’s why we’re accelerating initiatives across our whole organisation to drive growth through responsible, inclusive, and sustainable technology. 

In this Manifesto you will find our own ambitious goals for change: our net zero carbon and circular economy pathways; our targets to help build our customers’ digital skills; our ambition to energise a more diverse digital talent movement. 

Now is the time to come together. Because only then can we gather momentum, aggregate action, and ensure that change is happening in the right way.

  • We aim to become the world’s most trusted connector of people, devices and machines. That’s a big ambition, but as a leading tech and tech enabler business, we know it’s not enough to minimise harms - we must connect for good.

    We’re expanding our responsible tech principles across our whole value chain, ensuring we develop, use, buy and sell technology in a way that benefits people and minimises harms.

    For good
    Accountable
    Fair
    Open

    Our significant R&D investment – £2.8bn over the last five years – enables people to live and work better.

    £2.8bn

    BT’s R&D spend over last five years 

    We’re building a technology future that works for everyone by supercharging a movement to develop diverse digital talent by inspiring the nation into digital-focused courses.

  • Our push to become a more inclusive business will never stop. And now we’re accelerating that change, by creating new skills, forging new connections and inspiring new talent. Not only will it help create a more inclusive landscape, but it’ll help us drive productivity, innovation and growth for the UK and beyond.

    We have already helped 10 million people across the UK develop digital skills and it’s inspired us to push harder. By 2026, we aim to help 25 million people improve their digital skills.

    25m

    People we will help improve their digital skills by 2026 

    We’re leaving no home behind with our mission to provide great connectivity. By 2026, 25 million homes and businesses will have access to strong, secure, ultrafast FTTP broadband. And by 2028, our EE 5G mobile network will reach 90% of the UK's geography.

    90%

    of the UK’s geography will have access to the EE 5G Mobile Network by 2028 

    By 2030 our workforce will have a 50% gender split, 25% will be from an ethnic minority group, and 17% from a background of disability – helping to champion an inclusive culture that celebrates our differences.

    50%

    Gender split

    25%

    Ethnic minorities

    17%

    Background of disability

  • Climate action momentum has never been greater, but the world needs us to move faster. 

    We’ve already switched to renewable electricity – and now we’re pushing further ahead, developing innovative solutions to speed up decarbonisation and build towards a circular BT.

    We’re already using 100% renewable electricity worldwide and we’ve pledged to transition the majority of our commercial fleet to electric or zero emissions vehicles by 2030. 

    100%

    Renewable electricity worldwide

    We pledge to be a net zero and circular business by 2030, and 2040 for our supply chain and customers.


    2030

    Building towards a net zero and circular BT by 2030

    We’re driving technology shifts such as FTTP, 5G, Cloud Computing and IoT technologies – and in doing so aim to help customers avoid 60 million tonnes of CO2 by 2030.

    60m

    More tonnes of CO2 we will help our customers avoid by 2030

The BT Group Manifesto is taking us towards a bright sustainable future through technology.
The movement begins here. Join us.

Download

BT Group Manifesto
BT Group Manifesto

  • BT Group Manifesto

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Watch the BT Group Manifesto launch event replay

Our digital impact & sustainability strategy

We’re taking a leadership position on climate change, the digital skills divide, and responsible tech and human rights because it’s our ambition is to be the world’s most trusted connector of people, devices and machines by 2030. This allows us to focus on the things that will make the biggest difference to a bright, sustainable future. 

  • Our ambition:

    Reach 25m people in the UK with help to improve their digital skills by end of March 2026

    • We’ve reached 10.1m people in the UK with help to improve their digital skills since 2014/15

    • Our Top Tips on Tech campaign alone reached 5.7m this year, and as part of our Skills for Tomorrow programme, helped us reach our 10m target five years early
    • We’ve now extended that target; we aim to reach 25m people by end of March 2026

    Building digital skills helps us:

    • Grow by enabling more people to use and get more from our services

    • Build and enhance our reputation with all stakeholders
    • Develop the tech-savvy talent we need now and in the future

    • Expand colleagues’ horizons through volunteering

    Contributing to the UN’s Global Goals…

    UN’s Global Goals
    UN’s Global Goals

    4.3 & 4.4

    UN’s Global Goals
    UN’s Global Goals

    5b

    UN’s Global Goals
    UN’s Global Goals

    9.1 & 9c

    UK Government’s ambitions

    The UK Government’s Digital Strategy includes giving everyone access to the digital skills they need

  • Our ambition:

    Adopt a sector-leading approach to climate action, with a target to become a net zero carbon emissions business by 2045

    1 Scopes 1 and 2 plus supply chain greenhouse gases.

    • We’re now using 100% renewable electricity worldwide2

    •  We’ve reduced the carbon intensity of our operations by 57% and cut supplier emissions by 19% since 2016/17
    • We aim to transition most of our fleet to electric vehicles by 2030 and drive wider action through advocacy and partnerships, like the UK Electric Fleets Coalition

    • We’re taking action to assess and mitigate climate risks to our operations

    2 99.9% of the global electricity BT consumes is from renewable sources. The remaining 0.1% represents where markets don’t allow due to non-availability of renewable electricity.

    Leading efforts to tackle climate change helps us:

    • Get ahead of demands for climate action from investors, customers and others

    • Grow our business through existing and emerging carbon-reducing solutions
    • Attract and retain people who want to work for a business that champions sustainability

    Contributing to the UN’s Global Goals…

    UN’s Global Goals
    UN’s Global Goals

    12.5 & 12.7

    UN’s Global Goals
    UN’s Global Goals

    13a

    UK Government’s ambitions

    The UK Government’s target is to achieve net zero emissions by 2050

  • Our ambition:

    Develop, use, buy and sell technology in a way that benefits people and minimises harm

    • Our new responsible tech strategy and principles aim to ensure we meet our ambition every time

    • We’re tackling big issues like modern slavery, privacy and free expression through partnerships like Tech Against Trafficking and the Global Network Initiative
    • We check for human rights risks in our supply chain, mapping suppliers right down to tier 4 for branded products

    Taking a responsible approach to tech helps us:

    • Support commercial growth and innovation by differentiating existing solutions 

    • Take a lead in future growth areas like connected homes, smart cities, healthcare tech and security
    • Build trust and protect our reputation as a responsible business 

    • Reassure stakeholders that we’re using tech to connect for good

    Contributing to the UN’s Global Goals…

    UN’s Global Goals
    UN’s Global Goals

    8.7

    10.2

    UN’s Global Goals
    UN’s Global Goals

    16.10

    UK Government’s ambitions

    The UK Government is committed to world-leading online safety measures that support innovation and a thriving digital economy

Father and daughter using a laptop

Building better digital lives

Our Skills for Tomorrow programme has already helped 10 million people in the UK improve their digital skills. We hit our target five years ahead of target so now, we’re getting even move ambitious: we want to help 25 million people by the end of March 2026.​

Windmills

Tackling climate change

With a target to become a net zero carbon emissions business by 2045, we’re serious about tackling climate change. We’re now using 100% renewable electricity worldwide, and we’re looking to transition most of our fleet to electric vehicles by 2030. 

Group of young students looking at computer screens

Championing responsible tech and human rights

Our new responsible tech strategy aims to ensure we develop, use, buy and sell technology in a way that benefits people and minimises harms. 

Digital Impact & Sustainability Report 2021

Reports and policies

Leading the way to a bright, sustainable future is a key pillar of our Group strategy and why our digital impact and sustainability work plays such a crucial role for BT. We use our policies every day to realise this .