We have a strong legacy of leadership in respecting human rights across our business and supply chain. We’re taking a responsible approach to tech that respects people’s fundamental rights and freedoms.

We’re committed to respecting and supporting the human rights and freedoms of all those touched by our business – our colleagues, customers, supply chain workers and wider communities. And we’re thinking deeply about how we develop, use, buy and sell technology in a way that benefits people and minimises harms.

As we move into the future, we’re taking a bold and open approach to harness the opportunities and respond to the risks of emerging technologies. Getting this right matters. It will reduce risk, enable commercial growth and innovation, and help us realise our ambition of being the world’s most trusted connector of people, devices and machines.

Ed Petter Corporate affairs director (executive sponsor, responsible tech and human rights)
  • We follow the UN Guiding Principles on Business and Human Rights, and we were an early signatory of the UN Global Compact. Our Human Rights Policy sets out how we protect human rights within our business and through our wider relationships. Respecting human rights is part of our Ethics Code that all colleagues must complete training on every year. We provide additional guidance and support to teams most likely to face human rights risks. This year, we made training on modern slavery mandatory for all our procurement colleagues, and offered additional human rights support for key colleagues in our Asia, Middle East and Africa regions. We’ve strengthened our governance of human rights following a review and recommendations from BSR.

    Our CEO has formally delegated authority for decisions about human rights risks to our corporate affairs director, who chairs our new responsible tech steering group . We’ve also enhanced the integration and visibility of human rights risks within our group risk management framework. Our updated sales due diligence process helps to identify and address the potential human rights impacts of our products and services. We look at what we’re selling, who the customer is, and whether our product is likely to directly or indirectly support high risk activities like military, security or law enforcement applications. Based on what we find, we may decide to conduct a more detailed human rights impact assessment, sometimes with external support. In the last two years, we asked external experts to support two impact assessments related to sales to customers identified as potentially higher risk. Their recommendations informed a responsible approach to these sales that incorporates mitigation measures to address identified risks. 

  • Listening to and engaging with stakeholders within and outside the business is central to our approach to human rights issues. We advocate for a collaborative approach, and partner with other companies, government and civil society. This year, we engaged in EU policy work on mandatory human rights due diligence and artificial intelligence. We joined the Council of Europe’s Partnership with Digital Companies. And we continued to support the development of best practice and smart regulation through collaborative initiatives like techUK’s digital ethics working group, Digital Catapult’s artificial intelligence industry working group and our regular engagement in BSR’s Human Rights Working Group. We’re also part of the debate on human rights issues in the world of sport through the Centre for Sport and Human Rights. We encourage anyone with concerns about human rights in our operations or value chain to contact our confidential Speak Up helpline or our human rights team. Colleagues can also ask a question using our internal website.