Harnessing the power of tech to connect for good.
New technology must earn trust and transform life for the better
BT touches the lives of nearly every person in the UK in some way – and thousands more around the world. That’s why it’s important that we make the most of the opportunities that new technologies bring. That could be supporting healthcare, security or the shift to a low carbon economy.
Successful adoption of new tech depends on public trust in both the technology and the organisations developing and deploying it.
We aim to build and maintain that trust by:
- putting people and purpose at the heart of our products and solutions
- listening to our customers’ hopes and fears
- making sure we embed ethics and human rights into the way we design and market our products.
Guided by our responsible tech principles, we’ve committed to consistently develop, use, buy and sell tech in a way that benefits people and minimises harms. This links closely to the BT Group ambition to be the most trusted connector of people, devices and machines in the world.
To make this happen, we need talented people from all walks of life who understand cutting edge tech. That’s why we’re investing to supercharge a digital talent movement that will build the skills and diverse talent that BT and the UK need for the future.
Developing AI responsibly
Our responsible tech principles help us think carefully about how to benefit people and minimise harms – every time we develop, use, buy and sell tech.
Our responsible tech principles
We design and deliver tech to empower people and improve their lives.
We are accountable for our actions and take care to avoid, and protect against, tech misuse.
We work hard to ensure everyone is treated fairly and with respect.
We listen, collaborate and are transparent about our actions.
We follow the UN Guiding Principles on Business and Human Rights. These principles form the basis of our Human Rights Policy Commitment and part of our new business risk management framework.
Our updated Being trusted: our code is mandatory training for all colleagues and spells out our commitments on responsible tech and human rights.
And we encourage anyone with concerns about human rights in our operations to contact our Speak Up helpline.
Putting our principles into practice when we…
We apply our principles right from the start when we design new tech.
Our global sales due diligence process helps us identify and address potential human rights impacts of our products and services.
We’re investing to accelerate the tech innovations of the future that will enable people to live and work better.
We’re leveraging our responsible approach to build trust in new tech and make our solutions inclusive. This will help us differentiate our propositions and lead in future growth areas and innovation.
Engaging with the public on responsible tech
We’ve partnered with thinktank Demos1 to hold a national conversation on responsible tech. Our research showed evidence of a two-way crisis in trust. On the one hand people don’t trust how their data is used but on the other hand they also feel they are not being trusted to make their own decisions about how they use data.
said that as long as companies were transparent and clear about their intentions, they weren’t worried about how their personal data is used.
would support any use of their personal health data by private companies that could help improve their health.
were worried that their data is going to be used against them without their knowledge.
often worry about the unintended consequences of new technological developments.
1 2021 Demos poll of nationally representative sample of over 1,000 adults.
We’re creating a digital talent movement to supercharge a diverse pipeline of digital talent for the UK.
People with the right skills and rich variety of experience needed to fulfil our growth agenda are few and far between.
Through BT Accelerate Digital, our digital talent movement, we will future-proof BT and the UK’s digital talent pipeline by engaging and inspiring people from diverse backgrounds to enter digital careers.
To kick off the movement, we’ll partner with Avado to provide mentoring support for a further 1,500 young people to help them develop digital business skills through FastFutures. We’ll also support 80 young people through Bootcamps designed to build advanced digital, data and AI skills.
We’re partnering with Avado to provide mentoring support for a further 1,500 young people to help them develop digital business skills