If you’re an existing BT customer:
We’ll contact you when it’s your time to move. Once you receive your first letter, it’s around four weeks until your official switch date. But don’t worry, we’ll keep in contact during that time in case you want to switch earlier or later.
We’ll then send you a postcard letting you know about the equipment you may need to order. If you do have to order anything, it will be free of charge.
You may also be offered Digital Voice if you make a change to your broadband plan.
If you’re new to BT or an existing customer changing your broadband plan:
Simply choose a phone plan (or a broadband and phone plan) that works for you. As part of your order, you’ll be offered Digital Voice if it’s available in your area.
If you’re getting Digital Voice, and don’t already have a Smart Hub 2, we’ll send you one. We’ll also send you a new Digital Home Phone if you’ve chosen one. If you want to keep your current phone and it’s compatible, you might need an adaptor. Any initial equipment we send you will be completely free of charge.