With over 30 million customers, and more than 620 stores on the high street, we're the largest provider of Consumer mobile and fixed broadband communications services in the UK.

We're beginning our journey to create one converged, smart network built on our world-leading fixed and mobile networks – going beyond 4G, 5G, Wi-Fi and ultrafast broadband to seamlessly connect our customers wherever they are to the things that matter most to them.

Marc Allera CEO, Consumer

The Consumer division of BT sells products and services from BT, EE and Plusnet. We offer a wide range of devices – including mobile phones, WiFi extenders and even baby monitors – via high street retailers and our website.

Our 4G mobile network covers more than 90% of the UK, and our broadband (copper and fibre) products are available to more than 99% of UK premises. Anyone with fast enough BT broadband can get BT TV, and we also offer access to exclusive sporting action from BT Sport.

Sustainability is important to us. We work closely with suppliers to make our business and products as sustainable as possible, from the first link in the supply chain through to our customers.

We also sell services to commercial premises like pubs and hotels, so they can get BT Sport or BT Wifi.

We employ around 19,600 people full-time. Roughly 13,300 of these directly help customers in our contact centres.

Want to know more about each brand? Have a look at our websites.

Want to know more about each brand? Have a look at our websites.

Consumer business structure

Marc Allera


Marc was appointed CEO, Consumer in September 2017. Prior to that he was EE CEO, having formerly held the role of chief commercial officer for EE from 2011 to 2015.


Before EE, Marc held senior positions at Three UK, and Sega UK and Europe.


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Andy Baker

CEO Plusnet

Ash Roots

MD Digital

Andy Haworth

MD Sport Commercial

Anna Capitanio

HR Director

Cindy Varga

MD Strategy & Transformation

Ettienne Brandt

MD Commercial

Mat Sears

Director of Corporate Affairs

Nathalie Vafiadis


Nick Lane

MD Service

Pete Oliver

MD Marketing

Russell Johnstone

General Counsel

Simon Green

Head of BT Sport

Stephen Harris