The Consumer arm of BT has over 25 million subscribers, and more than 400 stores on the high street, making us the largest provider of consumer mobile and fixed broadband communications services in the UK. Three brands sit under our Consumer division: Our flagship Consumer brand is EE, together with BT and Plusnet. All working in harmony to provide you broadband, home phone, mobile, gaming, TV and entertainment services.

We're on our way to create a single smart network bringing together our world-leading fixed and mobile networks – going beyond 4G, 5G, Wi-Fi and ultrafast broadband to seamlessly connect our customers wherever they are to the things that matter most to them.

Marc Allera CEO, Consumer

What does Consumer offer?

We offer a wide range of technologies to keep you connected, and entertained. Our mobile products run over the UK’s best network, with EE’s 4G and 5G speeds covering over 90% of the UK. EE’s 5G connectivity is now available to more than 80% of the UK population.  

Our ultra-reliable broadband is available at over 99% of UK premises. With guaranteed speeds to keep you streaming, gaming, watching TV and connecting to everything that matters. Our Full Fibre broadband has been designed to meet the needs of our customers’ online demands utilising the UK’s most reliable broadband technology.

Want to know more about each brand?
Have a look at our websites.

Consumer business structure

Marc Allera

CEO
Biography

Marc was previously CEO, EE and prior to that chief commercial officer for EE from 2011 to 2015. He spent ten years at Three UK as sales and marketing director and chief commercial officer. Prior to that, Marc was general manager of Sega UK and Europe.

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Marc Allera

Kevin Lee

MD Digital
Kevin Lee

Christian Thrane

MD Marketing
Christian Thrane

Mat Sears

Director of Corporate Affairs
Mat Sears

Nathalie Vafiadis

CTIO
Nathalie Vafiadis

Nick Lane

MD Service & Transformation
Nick Lane

Russell Johnstone

General Counsel
Russell Johnstone

Stephen Harris

CFO
Stephen Harris

Sharon Meadows

MD Commercial
Sharon Meadows

Ester Surinach

Strategy Director and CEO Office
Ester Surinach

Beth-Marie Norbury

Director of HR
Beth-Marie Norbury