• We buy a wide range of network products and services across a range of categories to build, operate, and maintain our infrastructure. Reliability and innovation are key to building the strong, future-ready networks our industry demands.

    The key network product categories are outlined below:

    Access Network

    Connects end-users to our network

    • Mobile Access: 2G, 3G, 4G, 5G RAN
    • Fixed Access: FTTH, DSL, Cable, Copper
    • Wi-Fi Networks: Indoor & Public Hotspots

    Data Centre and Cloud Infrastructure

    Supports virtualization and cloud-native network functions

    • NFV Infrastructure (NFVi): For hosting virtual network functions (VNFs).
    • Edge Computing: For low-latency services close to the user.
    • Private and Public Cloud Platforms: For scalability and service agility.

    IoT and M2M Networks

    Specialized networks for connected devices

    • NB-IoT / LTE-M.
    • LoRaWAN / Sigfox.
    • IoT Platforms and Gateways

    Transport Network

    Carries data between different parts of our network

    • Optical Transport Networks (OTN): High-capacity fibre optic links.
    • Microwave and Millimetre Wave Links: For backhaul in areas where fibre is not feasible.
    • Subsea Cables: Submarine cables enabling connectivity across different countries.

    Network Management and Orchestration

    Tools and platforms for monitoring, managing, and automating networks

    • OSS/BSS Systems: Operations and business support systems.
    • SDN Controllers: For software-defined networking.
    • Network Orchestration Platforms: For service lifecycle management.

    Network Infrastructure and Civil Works

    Physical and construction elements required to deploy and support our network

    • Cables & Structures (fibre, towers, poles).
    • Equipment Housing (cabinets, shelters).
    • Power & Safety (Electrical Supplies and backup system, grounding and related electrical services).
    • Civil Works (site prep, trenching, foundations).

    Core Network

    Manages and routes traffic across our entire network

    • IP/MPLS Networks: For routing and switching of data traffic.
    • Circuit Core (MSC): For legacy voice services.
    • IMS (IP Multimedia Subsystem): For VoLTE, VoWiFi, and other IP-based services.

    Security Network

    Protects our network and user data

    • Firewalls and Intrusion Detection Systems (IDS).
    • DDoS Protection.
    • Identity and Access Management (IAM).

    Consumer Devices & Services

    Covers all products and services provided to end-users

    • Devices: Phones, routers, set-top boxes, wearables.
    • Accessories: Chargers, cases, headphones.
    • SIM Products: SIM and eSIM provisioning.
    • Services: Device financing, support, content subscriptions.
  • We procure a wide range of products and solution which underpin BT's digital modernisation ambition which is focussed on delivering awesome customer and colleague experiences and embedding AI in everything we do. The IT Category is fast paced and constantly evolving as we move from legacy architectures to modern, scalable, AI Powered solution of the future.

    The key IT product categories are outlined below:

    Enterprise Applications

     
    • Core Internal solutions for Finance, HR, procurement, customer management, and billing.

    IT Infrastructure

     
    • Servers, storage systems, end-user devices, and virtualization platforms.

    Cloud Services

     
    • Infrastructure, platform and Software services delivered via the Cloud.
    • Tools for managing Public Cloud environments and optimizing usage.

    Cybersecurity

     
    • Solutions for endpoint protection, identity management, threat detection, and data security.

    Data & Analytics

     
    • Platforms for data storage, business intelligence, and advanced analytics including AI/ML.

    IT Service Management

     
    • Tools for helpdesk operations, ticketing, and IT asset lifecycle management.

    Collaboration & Productivity

     
    • Office suites, communication platforms, and document management systems.

    DevOps & Automation

     
    • Tools for software development, deployment automation, infrastructure management, and system monitoring.

    Services

     
    • IT Resources that support the Development, Testing and Support of BT's key Applications.
  • Services Procurement play a crucial, strategic role for BT Group, sourcing a wide range of services required to support the smooth running of BT’s operations across the Group. ​Through Services procurement, BT acquires the necessary services for our employees, which in turn ensures that we are connecting customers so that they thrive in a digital world.

    The key services categories are outlined below:

    Customer Support & BPO Services

     
    • Call centre operations (inbound/outbound)
    • Customer service and technical support
    • Billing and account management
    • Collections and credit control

    Marketing & Customer Engagement

     
    • Advertising and media buying
    • Digital marketing (SEO, SEM, social media)
    • Brand strategy and creative services
    • Retail and channel partner management
    • Loyalty and rewards programs
    • Market research and analytics
    • Lead Generation & Insights
    • Sponsorship

    Fleet Management Services

     
    • Vehicle leasing and maintenance
    • Fuel card and expense management
    • GPS tracking and telematics
    • Driver safety and compliance

    Facilities & Site Management

     
    • Facilities maintenance and cleaning
    • Security services (guards, surveillance)
    • Office services (catering, reception)

    Energy & Utilities Management

     
    • Efficient Energy sourcing
    • Power supply and backup systems.

    Human Resources & Training

     
    • Recruitment (Temporary & Permanent)
    • Employee Learning & Development
    • Payroll and HR outsourcing
    • Health, safety, and compliance training
     
    • Legal advisory and contract management
    • Regulatory compliance consulting
    • Audit and tax advisory
    • Insurance and risk management

    Consultancy & Professional Services

     
    • Management consulting
    • Strategy and transformation advisory
    • Change management
    • Project and program management
    • Financial and operational consulting
     
    • Marketing collateral printing
    • Bill printing and mailing
    • Document management and archiving
    • Secure shredding and disposal

    Travel & Hospitality Services

     
    • Corporate travel management
    • Hotel and accommodation booking
    • Event and conference planning

    Logistics & Supply Chain Services

     
    • Warehousing and inventory management
    • Forward and Reverse Logistics

     

  • We are focused on sourcing and managing a diverse range of Network and Connectivity categories to support both internal operations and the delivery of high-performance Digital Services to BT customers. It ensures the right technologies, services, and supplier partnerships are in place to enable scalable, reliable, and cost-effective infrastructure, operations, and service delivery.​

    The key business categories are outlined below:

    Managed Services

    Outsourced services where we manage specific operations or IT functions

    • Network Operations Centre (NOC) services.
    • IT infrastructure management.
    • Service assurance and performance monitoring.
    • End-user support (helpdesk, desktop support).
    • Managed security services (MSSP).
    • Managed cloud and data centre services.
    • Lifecycle management of telecom assets.

    Networking

    Covers the design, deployment, and management of data networks

    • LAN/WAN design and implementation.
    • SD-WAN services.
    • Network monitoring and analytics.
    • Routing and switching hardware procurement.
    • VPN and remote access solutions.
    • Network performance optimization.

    Mobile

    Services and infrastructure related to mobile network operations and offerings

    • Mobile core and RAN services.
    • MVNO/MVNE platforms.
    • SIM provisioning and management.
    • Mobile device management (MDM).
    • Roaming and interconnect services.
    • 5G network slicing and orchestration.

    Security

    Solutions to safeguard business data and systems from cyber threats while ensuring compliance

    • Threat detection and response (SIEM, SOC).
    • Identity and access management (IAM).
    • Endpoint protection.
    • Zero Trust and Micro Segmentation.
    • Compliance and risk management.

    Cloud

    Solutions to support flexible and scalable business operations

    • Public, private, and hybrid cloud hosting.
    • Cloud migration and orchestration.
    • Cloud-native application development.
    • Backup and disaster recovery (DRaaS).

    IoT

    Solutions to connect and manage smart devices to automate processes and gather real-time data

    • IoT platform management.
    • Device provisioning and lifecycle management.
    • Edge computing services.
    • IoT security and analytics.

    Fixed, IP Voice

    Services related to traditional and IP-based voice communication infrastructure

    • PSTN and ISDN services.
    • VoIP and SIP trunking.
    • Hosted PBX solutions.
    • Voice termination and origination.
    • Emergency services routing.
    • Number portability and management.

    Unified Communications

    Integrated communication platforms that combine multiple tools into a single interface

    • UCaaS (Unified Communications as a Service).
    • Voice, video, messaging, and conferencing tools.
    • Presence and collaboration platforms.
    • Integration with CRM and productivity tools.
    • Contact centre solutions (CCaaS).

    Connectivity

    This includes all services that provide internet and data connectivity

    • Broadband (DSL, DIA, fiber, cable).
    • Leased lines and Ethernet services.
    • MPLS and IP-VPN.
    • Internet transit and peering.
    • Satellite, Mobile Backhaul and microwave links.
    • Broadcast.
    • Private and public peering arrangements.