Company-wide ISO certification demonstrates, on an independently assessed basis, that BT meets international standards in quality assurance. This provides BT with a highly externally visible quality marque, the Corporate ISO9001 Certificate, underpinned by specific Business Unit registrations, issued by leading UK registration body(s). This complements and supports the BT brand and image.
Our quality management system is certified to ISO9001, and all elements of the BT quality management system are subject to both internal quality assessments, and a rolling programme of external registration assessments by Lloyds Register (LR) - our ISO9001 certification body.
Corporate ISO 9001 certificate
The scope for the BT Group corporate certificate is as follows: "A range of communications solutions and services worldwide", Approval Certificate No: LRQ 0940000.09/04/2021 pdf - 115 KB
Our Environmental policy guides our environmental work and commits us to setting improvement targets and closely monitoring our environmental performance.
Corporate ISO 14001 Certificate
This certificate, number LRQ0772327, covers all BT plc operations in the UK, with the exception of the activities of EE Retail stores, EE Radio Access Network (RAN) sites and SSE sites in Thatcham and Glasgow.22/04/2021 - New pdf - 99 KB
Is a quality management standard specifically aimed at IT Service Management, providing a common reference standard or best practice for businesses offering IT services. Additional information on the standard is available from the ITSMF ISO 20000 website.
Corporate ISO 20000 Certificate
The scope for the BT Group corporate certificate is as follows: "A range of communication service management solutions and services worldwide", Approval Certificate No: LRQ 0950000.26/03/2021 - New pdf - 79 KB
Energy consumption, together with its associated carbon emissions, is BT’s most significant environmental impact. We address this key issue through our Energy Management System.
Corporate ISO 50001 Certificate
This certificate, number LRQ 00002344, covers all BT plc operations in the UK.24/06/2020 - New pdf - 126 KB