Appointed November 2024.

Tom became Chief Strategy & Group Operations Officer in October 2026. Before that he was Chief Strategy & Change Officer from November 2024, having been appointed on an interim basis from May that year. Before joining BT, Tom was a Senior Partner at McKinsey & Company where he led the firm’s Consumer Technology & Media industry practice globally. Between 2015 and 2017 he was COO at freenetTV, a German PayTV operator owned by TPG Capital.