My first rotation was in fact, in Contract Management. I remember I liked it very much as it was very dynamic, every week brought different challenges and there was always something going on. It also meant getting involved in all aspects of the accounts and becoming an expert in managing accounts. During this rotation the pandemic hit, so I witnessed the different changes our clients had to go through in order to adapt and anticipate future changes and needs.
My second rotation was in Customer Success. It was a very interesting time to be part of this team as they were experiencing an internal transformation, moving from Client Services to become Customer Success. I witnessed the foundation of a new way of understanding our clients: getting to know their pain-points and needs to create a common approach that could address both areas. I also had the opportunity to learn Portuguese (at least to understand the language if not speak it) as my line manager and other colleagues were based in Brazil.
My third and last rotation was in Transformation. In this role, I had the opportunity to be part of a very creative and structured team who looked for cost-reduction strategies in different areas of the company. I learned that cost-reduction plans can be met though organisation, innovation, upgrading and upscaling.