Throughout the eleven years, I´ve encountered many challenges and opportunities which I’m delighted to tell you about. At the beginning of my BT journey, I joined as a Network Second line Support, basically working with routers, switches and on customer feedback. I then became a Duty Manager where I was responsible for leading crisis calls and writing executive summaries about critical incidents. As I always was leading many teams and working with vendors, I had the opportunity to change my role to Operations Manager.
Although I kept leading on escalations, I became responsible for the personal growth of twenty one BT employees. That was fantastic for me to see a person's growth. A year later, I was able to join the Training Team, as a trainer. For me, this was a remarkable time in my life because I able to share all of my knowledge to people across the globe. After 3 years as a Trainer, I was able to join, for a short period time, the Customer Success team... which was amazing. Finally, I´ve decided to follow a technical path in the Network Design team and once again, BT gave me the opportunity to get to know more people and to learn about new technologies.