Being passionate is all about loving your own product! Is what you make what your love? If we care about what we do, we’ll care about what we produce. There’s also a few key thought patterns as part of this: -
Empathy - Think about others. Our customers, our colleagues, our business
Trust - Building a relationship so that we can ask questions without triggering defensive behaviour. This opens the gateway to curiosity.
Transparency - The whole story. For our teams to make the right decisions they need to know as much information as possible. Even when that’s challenging.
Knowledge – What skills and knowledge do we need to be the best? This is everybody’s responsibility and key for line managers to support the space for our team to grow.