BT Group has acquired TalkTalk and PlatformX, ensuring continuity of service for millions of customers.
Our focus is simple: to make sure you stay connected and supported.
You remain a TalkTalk customer and you don’t need to do anything differently. There will be no change to your price, contract or how you access billing.
We know you may still have questions, so we’ve put together FAQs so you know what to expect and where to go if you need more help.
BT has acquired TalkTalk. We expect a regulatory review of the transaction to take place over the coming weeks, pending which TalkTalk and BT will remain separate and continue to compete.
For most customers, nothing changes. Your existing services will continue as normal. There will be no change to your price, contract or billing. Support channels continue as normal and if anything changes in future, we will contact you directly to explain what you need to know.
For the vast majority of customers, there's nothing you need to do. We'll keep you updated as things progress and let you know directly if any action is ever required.
Yes. Keeping customers connected remains our first priority. We expect your services to continue as normal and do not anticipate any interruption as a result of this change.
Yes. You can continue accessing your account, billing information and services as you do today. If you have any questions, please visit talktalk.co.uk or call 0345 172 0088.
Your service is not at risk – keeping customers connected, supported and in control is our main priority. BT is the UK's leading broadband provider, and we're committed to giving TalkTalk customers the great service, value and support they deserve.
Yes. Your existing contract remains in place and all of the commitments you've agreed with TalkTalk continue as normal.
Your existing terms and prices remain the same.
No. Your contract and renewal arrangements remain exactly the same.
No. You can continue using your current equipment as normal.
Yes. Your existing phone number will remain unchanged. Keeping you connected without disruption is our priority.
This depends on your current contract status. If you'd like to discuss changes, please visit talktalk.co.uk or call 0345 172 0088.
Your existing contract remains in place. But if you’d like to discuss any questions or concerns please get in touch by calling 0345 172 0088.
No. Existing payment arrangements remain unchanged. If anything changes in future, we'll give you clear instructions and plenty of notice.
Yes. If you’d like to discuss a potential switch, please contact us on 0800 032 6356.
Your TalkTalk and BT services will continue to be treated separately. Your contracts, bills, payments, accounts and support arrangements will remain separate, and there is nothing you need to do.
Please continue to use your usual TalkTalk support channels, full details can be found here: How to contact TalkTalk - TalkTalk Help & Support
Our support teams remain in place and are here to help. If anything changes in the future, we'll let you know well in advance.
Your complaint will continue to be managed through existing processes until it's resolved. No further action is required from you.
No immediate changes are planned. Please continue using your existing support channels as normal.
Existing priority support arrangements remain in place. We commit to providing help and assistance to vulnerable customers, so please get in touch if you have additional needs.
No. We are not planning any downtime as a result of this change, and keeping customers connected remains our top priority. If any future maintenance work is ever required, we'll let you know in advance through our usual service updates.
No. Your existing service levels and contractual commitments remain unchanged. Our focus is on maintaining continuity today, while using BT's investment and expertise to build an even stronger service for the future.
No immediate changes are planned. You can continue using your broadband, landline and TV services as normal.
No immediate changes are planned. You can continue using your TalkTalk TV service, equipment and any eligible channel or subscription arrangements as you do today. If anything changes in future, we will contact affected customers directly and provide clear notice and support.
Yes. You can continue using your current TV equipment and service as normal. There is nothing you need to replace or reconfigure because of this announcement.
No immediate changes are planned. Our focus is keeping customers connected reliably today while continuing to invest for the future.
All existing appointments and planned work will continue as normal, and if we need to make any changes we will contact you directly.
Your personal information remains protected, and we'll continue to handle it carefully and responsibly. Keeping customer information safe is a priority for both TalkTalk and BT, and we'll continue to meet the legal and regulatory standards that apply to your services.
No immediate changes are planned. We know how important it is that your information remains safe and secure. There's nothing you need to do today, and if anything changes in future, we'll explain it clearly and make sure you have plenty of notice.
Unfortunately fraudsters sometimes take advantage of situations like this, so remember that neither TalkTalk nor BT will ever ask for your passwords or bank details. If you’ve received any communication that you’re not sure about, please contact How to contact TalkTalk - TalkTalk Help & Support
We did this deal to provide reassurance and to maintain service for 2.5 million residential, business and wholesale customers across the UK.
The industry continues to require significant investment in networks, technology and customer support. By combining TalkTalk's customer relationships with BT's scale and expertise, we will be able to help ensure customers remain connected, supported and well served both now and in the future.
We believe customers will benefit from:
Most importantly, our goal is to give customers greater confidence that they'll remain connected, supported and in control for the years ahead.
We expect a regulatory review of the transaction to take place over the coming weeks, pending which TalkTalk and BT will remain separate and continue to compete.
We will update this page when there is meaningful news and send you regular updates.
While the regulatory review is ongoing TalkTalk and BT will remain separate and continue to compete. TalkTalk will continue to provide and support your services as it does today.
There are no immediate plans to retire any of the services you currently use. If changes are ever needed in the future, we'll explain them clearly, give you plenty of notice, and provide support to help make any transition as smooth as possible.
No. Every customer matters, regardless of size. This acquisition isn't about changing the support you receive, it’s about strengthening it. BT's scale, expertise and investment will help provide TalkTalk customers with the reassurance, reliability and support you need both today and in the future.
We'll continue working hard to keep you connected, support you when you need us, and give you control over what happens next.
Please contact TalkTalk through the usual support channels with any additional questions. Please visit talktalk.co.uk or call 0345 172 0088.
We will use recognised TalkTalk channels to contact you. We will never ask for your passwords or full banking details by email, text or an unsolicited call. If you are unsure, do not use the contact details in the message; instead, please visit talktalk.co.uk or call 0345 172 0088.
Services continue to operate as normal and there is no immediate action required from customers.
While the regulatory review process is ongoing, TalkTalk and BT remain separate and continue to operate their own networks. Our focus is maintaining continuity of service for customers. Services remain operational and customers remain connected.
Customers should continue to follow existing ordering processes unless formally advised otherwise.
There are no current plans to do so. Customers with questions about PXC pricing or contracts should contact PXC directly.
Customers should review their contractual position and consult their current support channels and account contacts where appropriate. However, your services continue to operate as normal and there is no immediate action required from customers.
Customers should speak with their BT account team to discuss their requirements and priorities.
Existing PXC customers should contact PXC to discuss existing terms and conditions.
Your services continue to operate as normal and there is no immediate action required from customers.
Customers should continue to use their current support channels and account contacts unless advised otherwise.
Maintaining continuity of service remains the priority and services continue to operate normally. There is no immediate action required from customers.
Customers should contact their usual Account Manager, Service Manager or support team.
Existing contractual commitments, including applicable SLAs, remain in place unless customers are formally notified otherwise.
Customers should continue to follow existing billing and payment arrangements.
Open orders will continue through existing operational processes and delivery teams unless advised otherwise.
Customers should continue to raise and manage faults through the usual support channels unless advised otherwise.
Existing contractual arrangements remain in place.
Services continue to operate normally and there is no immediate action required from customers.
Yes. Customers should continue to place orders using existing channels and processes.
Migration priorities will be assessed according to customer requirements and operational readiness.
Existing security, resilience and compliance processes remain in place.
There are no immediate product roadmap changes to communicate.
The contractual relationship remains with the legal entity identified in the contract unless notified otherwise.
Customers should continue working with their existing contacts unless informed otherwise.
