• FY26 financial highlights

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    FY26 strategy highlights

    BUILD

    the best, most trusted digital networks

    Record full fibre build | 
    23m premises now passed

    Clear mobile leadership | 
    Record “best network” award wins; 5G+ reaches >50m people

    Unmatched UK digital infrastructure investment | 
    Investing £40bn into the country this decade

    CONNECT

    customers so they thrive, as we grow, in a digital world

    Record full fibre connections |
    >9m homes & businesses now connected

    Record customer satisfaction | 
    Highest ever NPS across BT Group

    Customer growth |
    Consumer customers up across broadband, mobile and TV

    ACCELERATE

    our modernisation to restore leadership in everything we do

    Transformation ahead of plan | 
    Extended cost savings programme to deliver £3.7bn between FY25 and FY30

    Sharpened UK focus |
    Sale of five non-core businesses; BT International carved out

    More efficient networks | 
    Energy savings of 6%

    “FY26 was another year of strong delivery against BT’s strategy. We are building the UK’s digital backbone even faster and further, connecting the country like no one else and accelerating our transformation - and we know there is much more we can do, as we create a better BT for all of us.

     “Our record-breaking Openreach full fibre build hit its upgraded target and today reaches more than two thirds of UK homes and businesses, keeping us well on track for our 25 million milestone by the end of December. We extended our mobile leadership further, with EE winning best mobile network in three separate awards, bringing 5G+ to 73% of the population.

     “Customer satisfaction reached a new high, with increased demand for our next-generation products and networks. Openreach achieved record full fibre connections and reduced line losses. And by using all our brands – BT, EE and Plusnet – our Consumer division returned to customer growth across broadband, mobile and TV. Our Business division has secured significant customer wins as its transformation progresses - and we’ve completed five targeted non-core disposals as we reshape BT International.

     “We have delivered on our financial guidance and we are transforming ahead of plan, offsetting headwinds while successfully competing. Today we’re announcing an increased full year dividend of 8.32 pence per share and an updated dividend policy, and we are reiterating our guidance of sustained growth, including cash flow inflection to c. £2.0bn in FY27 and to c. £3.0bn by the end of the decade.”

    Allison Kirkby, Chief Executive
    21 May 2026

    BT continues to deliver: record fibre build, connections and customer satisfaction

    Webcast

    The FY26 results presentation for shareholders, investors and analysts with Allison Kirkby, Chief Executive and Simon Lowth, Chief Financial Officer.

    Downloads

  • Q3 financial highlights

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    Strategy progress in Q3 FY26

    Build

    the best, most trusted 
    digital networks

    Full fibre build | 21.4m premises reached

    UK's best mobile network | 11 years in row with Umlaut Connect

    Improved 5G+ coverage | 69% of the population reached

    Connect

    customers so they thrive,
    as we grow, in a digital world

    Full fibre take-up | 4.2m customers

    Customer growth | In consumer broadband, mobile and TV

    Customer satisfaction | Highest ever Group NPS

    Accelerate

    our modernisation to restore
    leadership in everything we do

    Transformation ahead of plan | 
    5 strategic exits outside the UK complete

    Energy savings | Networks energy use down 6%

    Digital skills uplift | 25.8k trained

    “BT continues to deliver on its strategy – building and connecting the UK to the best next-generation networks at record pace, while accelerating our transformation. Our network leadership strengthened further in the quarter, with full fibre broadband now reaching more than 21 million homes and businesses, and our 5G+ network accessible to 69% of the population. Openreach achieved record full fibre connections and our Consumer division again added customers in broadband, mobile and TV, as we make the most of all our brilliant brands – EE, BT and Plusnet. 

    “Customer satisfaction reached an all-time high this quarter, and with our transformation building momentum, we are delivering ahead of plan. We remain on track for our financial outlook and guidance metrics for this year, our cash flow inflection to c.£2.0bn next year, and to c.£3.0bn by the end of the decade."

    Allison Kirkby, Chief Executive

    Allison Kirkby
    Allison Kirkby

    BT is delivering, with record full fibre connections and further retail customer growth

  • H1 financial highlights

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    Strategy progress in H1 FY26

    Build

    the best, most trusted 
    digital networks

    New record FTTP1 build | A further 2.2m premises passed, footprint now >20.3m

    Best mobile network | 12th year in a row with RootMetrics

    Expanding 5G+ at pace | Coverage up from 43%2 to 66%, with FY30 ambition of 99%

    Landmark satellite agreement | With Starlink, increasing broadband choice for ‘hard to reach’

    Connect

    customers so they thrive,
    as we grow, in a digital world

    New record FTTP take-up | 1.1m connected, base now >7.6m, equivalent to 38% take-up

    Winning customers | Consumer grew broadband, mobile and TV customers; FTTP share at 45%3

    Improved customer service | Group NPS up to 30.5pts; Convergence up to 25.9%

    Robust Business order pipeline | Secure networking contract wins in CPS

    Accelerate

    our modernisation to restore
    leadership in everything we do

    Transformation ahead of plan | £1.2bn savings achieved4, offsetting costs including NIC/NLW5

    Sharpened UK focus | Targeted disposals agreed or completed; Business stabilising

    International | Plans advanced to streamline footprint and simplify product portfolio

    Trusted & Resilient | PSTN migrations ongoing; Leadership in safety with Safer SIMs

    1. Fibre to the premises; 2. At the end of FY25; 3. Of the broadband base; 4. In first 18 months of the current £3bn programme; 5. National insurance contributions / National living wage

    "BT is delivering on its strategy in competitive markets. We're building the UK’s digital backbone, connecting the country like no one else and accelerating our transformation. Openreach full fibre broadband now reaches more than 20 million homes and businesses and our award-winning EE network is live with 5G+ coverage for 66% of the population. Since the start of the year, we’ve driven customer growth across Consumer broadband, mobile and TV and we’re stabilising our UK-focused Business division. Outside the UK, we’ve completed strategic exits and we’re reshaping our International unit. BT's transformation is delivering ahead of plan, as our UK focus and radical simplification and modernisation are helping to offset declines from our International and legacy businesses and higher labour-related costs since the start of this tax year.

    “We remain on track to deliver our financial outlook for this year, our cash flow inflection to c.£2.0bn in FY27 and c.£3.0bn by the end of the decade, and we’re announcing an increased interim dividend to 2.45 pence per share.”

    Allison Kirkby, Chief Executive

    Allison Kirkby
    Allison Kirkby

    View online - Results for the half year to 30 September 2025

    Downloads

    Presentation

    BT Group's presentation of the half year results ending 30 September 2025 with Allison Kirkby, Chief Executive and Simon Lowth, Chief Financial Officer.

  • Allison Kirkby, Chief Executive, commenting on the results, said:

    “BT has had a solid start to the year, with our full fibre broadband now reaching more than 19 million homes and businesses and our 5G network available to over 87% of the UK population. We’re seeing strong customer demand for our next-generation broadband and mobile connectivity across all our brands, with record Openreach fibre take-up again this quarter. And we’re delivering on our transformation, as we radically simplify our business while improving customer experience.

    “BT is investing more than anyone else in the nation's networks, we’re connecting customers faster, and we're on track to deliver our targets for this year, next year, and the end of the decade - creating a better BT, for all of us.”

    A better BT for all of us
    A better BT for all of us

    Trading update for the three months to 30 June 2025

Other financial information

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