At BT we live by our values – Personal, Simple & Brilliant. We’re committed to treating all our customers fairly, with respect and tailored to individual needs.
We recognise that there’s a range of different factors and life events that means anyone could become vulnerable, whether it’s on long-term, temporary or on an intermittent basis. Vulnerability takes many forms: it could be related to health or personal circumstances, or a life event could occur, such as a bereavement or a relationship break down that could mean additional support is required.
Our focus is always to make sure that our customers get the best possible service and support, especially when they need it the most. Our guides receive regular training and continuous feedback on how best to provide customers with the right support based on individual circumstances.
Our customer support teams will always try to identify specific needs and help all customers receive good outcomes. Sometimes it isn’t easy for our guides to recognise if you’re experiencing a situation where addition support is needed, so please let the team know if you think they can help.
