Contact us
Due to the coronavirus outbreak, more customers are contacting us than ever before and we’re having to prioritise calls from our most vulnerable customers. Please only call us if it’s urgent so our vulnerable customers can get through. Please use our online help or get support from our BT Community section where most queries can be answered.
Read our coronavirus help and support information
Need some help with a BT service or product? Ask us a question, browse our help content, or contact us directly through our live chat so we can give you a helping hand.
We're here to help. Start by choosing your category.
Get online help
Ask the Community
Still have a question? Our community has answers and solutions
Get in touch.
Call us
From the UK: 0800 800 150
From outside the UK: +44 179 359 6931
Our repair teams are open:
Monday to Friday 8am - 9pm
Saturday 8am - 8pm
Sunday 9am - 6pm
The cost of the call depends on the country and network you're calling from.
Get online help
Get in touch
Call us
Use our 24/7 automated line: 0800 443 311
- Pay your bill
- Get current call charges or balance
- Set up or manage your direct debit
If you want to speak to our account and billing teams, please call:
From the UK: 0800 800 150
From outside the UK: +44 179 359 6931
We're open:
Monday to Friday 8am - 9pm
Saturday 8am - 8pm
Sunday 9am - 6pm
Please have your account number ready (it's on your bill).
The cost of the call depends on the country and network you're calling from.
Fibre to the premises (FTTP) is when the fibre optic cables are installed right up to your building – offering you the best connection possible.
Get online help
Get in touch
Call us
From the UK: 0800 587 4787
We are open:
Monday to Friday 8am - 9pm
Saturday 8am - 8pm
Sunday 9am - 6pm
The cost of the call depends on the country and network you're calling from.
Get online help
Get in touch
Call us
From the UK: 0800 800 150
From outside the UK: +44 179 359 6931
Our acquisition teams are open:
Monday to Friday 8am - 9pm
Saturday 8am - 8pm
Sunday 9am - 6pm
The cost of the call depends on the country and network you're calling from.
Get in touch
Call us
From the UK: 0800 783 1401
From outside the UK: +44 179 359 6931
We are open:
Monday to Friday 8am - 9pm
Saturday 8am - 8pm
Sunday 9am - 6pm
Please have your account number ready (it's on your bill).
The cost of the call depends on the country and network you're calling from.
Get online help
Call us
From the UK: 0800 800 150
From outside the UK: +44 179 359 6931
Our order teams are open:
Monday to Friday 8am - 8pm
Saturday 8am - 8pm
Sunday 9am - 6pm
Please have your account or order number ready.
The cost of the call depends on the country and network you're calling from.
Get online help
Ask the Community
Still have a question? Our community has answers and solutions
Get in touch
Call us
From the UK: 0800 800 150
From BT Mobile: 150
From outside the UK: +44 179 359 6931
Our repair teams are open
Monday to Friday 8am - 9pm
Saturday 8am - 8pm
Sunday 9am - 6pm
Get online help
Get in touch
Call us
From the UK: 0800 800 150
From BT Mobile: 150
From outside the UK: +44 179 359 6931
Our account and billing teams are open:
Monday to Friday 8am - 8pm
Saturday 8am - 8pm
Sunday 9am - 6pm
Please have your account number ready (it's on your bill).
The cost of the call depends on the country and network you're calling from.
Get in touch
Call us
From the UK: 0800 800 150
From outside the UK: +44 179 359 6931
Our acquisition teams are open:
Monday to Friday 8am - 8pm
Saturday 8am - 8pm
Sunday 9am - 6pm
The cost of the call depends on the country and network you're calling from.
Get in touch
Call us
From the UK: 0800 783 1401
From outside the UK: +44 179 359 6931
We are open:
Monday to Friday 8am - 9pm
Saturday 8am - 8pm
Sunday 9am - 6pm
Please have your account number ready (it's on your bill).
The cost of the call depends on the country and network you're calling from.
Get in touch
Call us
From the UK: 0800 800 150
From BT Mobile: 150
From outside the UK: +44 179 359 6931
Our order teams are open
Monday to Friday 8am - 9pm
Saturday 8am - 8pm
Sunday 9am - 6pm
Please have your account or order number ready.
The cost of the call depends on the country and network you're calling from.
Call us
From the UK: 0800 800 150
From BT Mobile: 150
From outside the UK: +44 179 359 6931
Our support teams are open:
7 days a week, 24 hours a day
The cost of the call depends on the country and network you're calling from.
Get in touch
Call us
From the UK: 0800 800 150
From outside the UK: +44 179 359 6931
Our repair teams are open:
8am to 9pm Monday to Friday, and 8am to 8pm Saturday and Sunday
The cost of the call depends on the country and network you're calling from.
Get online help
Get in touch
Call us
Use our 24/7 automated line: 0800 443 311
- Pay your bill
- Get current call charges or balance
- Set up or manage your direct debit
If you want to speak to our account and billing teams, please call:
From the UK: 0800 800 150
From outside the UK: +44 179 359 6931
We're open:
Monday to Friday 8am - 9pm
Saturday 8am - 8pm
Sunday 9am - 6pm
Please have your account number ready (it's on your bill).
The cost of the call depends on the country and network you're calling from.
Get in touch
Call us
From the UK: 0800 800 150
From outside the UK: +44 179 359 6931
Our acquistion teams are open:
Monday to Friday 8am - 8pm
Saturday 8am - 8pm
Sunday 9am - 6pm
The cost of the call depends on the country and network you're calling from.
Get in touch
Call us
From the UK: 0800 783 1401
From outside the UK: +44 179 359 6931
We are open:
Monday to Friday 8am - 9pm
Saturday 8am - 8pm
Sunday 9am - 6pm
Please have your account number ready (it's on your bill).
The cost of the call depends on the country and network you're calling from.
Get online help
Get in touch
Call us
From the UK: 0800 783 1401
From outside the UK: +44 179 359 6931
We are open:
Monday to Friday 8am - 9pm
Saturday 8am - 8pm
Sunday 9am - 6pm
Please have your account number ready (it's on your bill).
The cost of the call depends on the country and network you're calling from.
Get online help
Get in touch
Call us
From the UK: 0800 800 150
From outside the UK: +44 179 359 6931
Our repair teams are open:
Monday to Friday 8am - 9pm
Saturday 8am - 8pm
Sunday 9am - 6pm
The cost of the call depends on the country and network you're calling from.
Get online help
Ask the Community
Still have a question? Our community has answers and solutions
Get in touch
Call us
Use our 24/7 automated line: 0800 443 311
- Pay your bill
- Get current call charges or balance
- Set up or manage your direct debit
If you want to speak to our account and billing teams, please call:
From the UK: 0800 800 150
From outside the UK: +44 179 359 6931
We're open:
Monday to Friday 8am - 9pm
Saturday 8am - 8pm
Sunday 9am - 6pm
Please have your account number ready (it's on your bill).
The cost of the call depends on the country and network you're calling from.
Get online help
Get in touch
Call us
From the UK: 0800 800 150
From outside the UK: +44 179 359 6931
Our acquisition teams are open:
Monday to Friday 8am - 9pm
Saturday 8am - 8pm
Sunday 9am - 6pm
The cost of the call depends on the country and network you're calling from.
Get online help
Get in touch
Call us
From the UK: 0800 800 150
From outside the UK: +44 179 359 6931
Our order teams are open:
Monday to Friday 8am - 8pm
Saturday 8am - 8pm
Sunday 9am - 6pm
Please have your account or order number ready (it's on your bill).
The cost of the call depends on the country and network you're calling from.
Get in touch
Call us
From the UK: 0800 783 1401
From outside the UK: +44 179 359 6931
We are open:
Monday to Friday 8am - 9pm
Saturday 8am - 8pm
Sunday 9am - 6pm
Please have your account or order number ready (it's on your bill).
The cost of the call depends on the country and network you're calling from.
Get online help
Ask the Community
Still have a question? Our community has answers and solutions
Get in touch
Call us
From the UK: 0800 800 150
From outside the UK: +44 179 359 6931
Our repair teams are open:
Monday to Friday 8am - 9pm
Saturday 8am - 8pm
Sunday 9am - 6pm
The cost of the call depends on the country and network you're calling from.
Get online help
Get in touch
Call us
Use our 24/7 automated line: 0800 443 311
- Pay your bill
- Get current call charges or balance
- Set up or manage your direct debit
If you want to speak to our account and billing teams, please call:
From the UK: 0800 800 150
From outside the UK: +44 179 359 6931
We're open:
Monday to Friday 8am - 9pm
Saturday 8am - 8pm
Sunday 9am - 6pm
Please have your account number ready (it's on your bill).
The cost of the call depends on the country and network you're calling from.
Get online help
Get in touch
Call us
From the UK: 0800 800 150
From outside the UK: +44 179 359 6931
Our acquisition teams are open:
Monday to Friday 8am - 8pm
Saturday 8am - 8pm
Sunday 9am - 6pm
The cost of the call depends on the country and network you're calling from.
Get in touch
Call us
From the UK: 0800 783 1401
From outside the UK: +44 179 359 6931
We are open:
Monday to Friday 8am - 9pm
Saturday 8am - 8pm
Sunday 9am - 6pm
Please have your account or order number ready (it's on your bill).
The cost of the call depends on the country and network you're calling from.
Get online help
Get in touch
Call us
From the UK: 0800 783 1401
From outside the UK: +44 179 359 6931
Our order teams are open:
Monday to Friday 8am - 9pm
Saturday 8am - 8pm
Sunday 9am - 6pm
Please have your account or order number ready (it's on your bill).
The cost of the call depends on the country and network you're calling from.
Get online help
Get in touch
Call us
Use our 24/7 automated line: 0800 443 311
- Pay your bill
- Get current call charges or balance
- Set up or manage your direct debit
If you want to speak to our account and billing teams, please call:
From the UK: 0800 800 150
From outside the UK: +44 179 359 6931
We're open:
Monday to Friday 8am - 9pm
Saturday 8am - 8pm
Sunday 9am - 6pm
Please have your account number ready (it's on your bill).
The cost of the call depends on the country and network you're calling from.
Get online help
Get in touch
Call us
From the UK: 0800 800 150
From outside the UK: +44 179 359 6931
Our account and billing teams are open:
Monday to Friday 8am - 9pm
Saturday 8am - 8pm
Sunday 9am - 6pm
Please have your account number ready (it's on your bill).
The cost of the call depends on the country and network you're calling from.
Get online help
Get in touch
Call us
From the UK: 0800 800 150
From outside the UK: +44 179 359 6931
Our account and billing teams are open:
Monday to Friday 8am - 9pm
Saturday 8am - 8pm
Sunday 9am - 6pm
Please have your account number ready (it's on your bill).
The cost of the call depends on the country and network you're calling from.
Get in touch
Call us
From the UK: 0800 783 1401
From outside the UK: +44 179 359 6931
We are open:
Monday to Friday 8am - 9pm
Saturday 8am - 8pm
Sunday 9am - 6pm
Please have your account or order number ready (it's on your bill).
The cost of the call depends on the country and network you're calling from.
Use the online form to tell us about an account holder's death.
Alternatively, you can contact us at 0800 169 1663. Opening hours are 8am to 9pm Monday to Friday, 8am to 8pm Saturday, and 9am to 6pm Sunday.
You’ll need the name of the account holder and one of the following:
- their BT landline number
- their BT mobile number
- their account number (how to find the account number)
We don't need to see the death certificate.
You'll also need to tell us what you want us to do with the account, for example change the name of the account holder or close the account.
Get online help
Get in touch
Call
If you want to speak to our account and billing teams please call:
From the UK: 0800 783 1401
From outside the UK: +44 179 359 6931
We are open:
Monday to Friday 8am - 9pm
Saturday 8am - 8pm
Sunday 9am - 6pm
Please have your account or order number ready (it's on your bill).
The cost of the call depends on the country and network you're calling from.
Get online help
Get online help
Get in touch
Call us
From the UK: 0800 800 150
From outside the UK: +44 179 359 6931
Our repair teams are open:
Monday to Friday 8am - 9pm
Saturday 8am - 8pm
Sunday 9am - 6pm
The cost of the call depends on the country and network you're calling from.
Get online help
Get in touch
Call us
From the UK: 0800 800 150
From outside the UK: +44 179 359 6931
We are open:
Monday to Friday 8am - 9pm
Saturday 8am - 8pm
Sunday 9am - 6pm
Please have your account number ready.
The cost of the call depends on the country and network you're calling from.
Get online help
Get in touch
Call us
From the UK: 0800 800 150
From outside the UK: +44 179 359 6931
We are open:
Monday to Friday 8am - 9pm
Saturday 8am - 8pm
Sunday 9am - 6pm
The cost of the call depends on the country and network you're calling from.
When things go wrong, we want to know so we can put them right as quickly as possible. The link below will take you to our dedicated complaints page.
Call us
From the UK: 0800 800 150
From outside the UK: +44 179 359 6931
Our opening hours are:
Monday to Friday 8am - 8pm
Saturday and Sunday 9am - 6pm
Please have your account number ready (it's on your bill).
The cost of the call depends on the country and network you're calling from.