We are working to become the UK’s most trusted connector of people, business and society. To deliver this, we have a three-part strategy: building and running the best, most trusted digital fixed and mobile networks in the country; connecting customers so they thrive, as we grow, in a digital world; and accelerating our modernisation so we can improve how we serve our customers and restore leadership in everything that we do.
BT Group serves more than 30m customers in the UK and in the year to March 2025, we generated total revenue of £20.4bn.
We provide digital connectivity that’s central to modern life. These services include broadband, mobile, TV, cyber security, networking and managed services. We also sell other things – like handsets, gaming and insurance – to help our customers connect, communicate, share, be entertained and do business.
We operate in both wholesale and retail markets. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers .
A better BT for all of us
During the past year we’ve been fully focused on accelerating
BT’s modernisation and transformation, as we become a
BT that’s better for all of us: for our people, our customers,
the country and our owners.
premises across the UK passed with full fibre
Openreach accelerates upgrade of UK’s digital infrastructure
BT Group lifts investment to beat previous build target and connect customers faster
times in a row. Still the UK's best mobile network
UK's best mobile network
Through our EE network, we’re giving our customers faster speeds, a more reliable service and near instant connections to their favourite content.
signals of potential cyber-attacks are seen on average every single day across the world
Protecting our customers
Cyber attacks never stop. And neither does our focus on cyber security, including detection, response, and innovation, protecting customer networks, data, and wellbeing from harm.
Discover more about how BT manages cyber security for organisations around the world
Achieve net zero carbon emissions for our own operations by the end of March 2031
Sustainable
Tech must accelerate our journey to net zero emissions and a circular economy.
Building a sustainable future for all
people reached with help to improve their digital skills since FY15
Inclusive
We’re well on our way to achieving our goal of helping 25 million people in the UK to improve their digital skills by end-March 2026, making sure that everyone has the opportunity to access the digital world.
Read how we’re building inclusive connections, digital skills and a diverse BT Group
02 June 2025
