Marlene came to our town hall event in Leeds after receiving her invitation to find out about Digital Voice. She has her landline and broadband with BT, but only uses broadband for on demand TV programmes, so her telephone is her only means of keeping in touch with her loved ones. Here’s what she had to say to Alexander Clark and Macauley Green from our Customer Service team:
“It was so helpful to have it explained to me personally and I could ask questions. I’m not great with technology – I can’t even send a text message! My daughter had broadband connected for me so I can keep up with all my programmes, but I wouldn’t know where to begin surfing the web!
“Now I understand what’s happening with the telephone lines it’s a lot like when the television went digital and I didn't need my portable aerial anymore.
“At first, when I heard about Digital Voice I was worried I would lose my landline but Alexander and Macauley put my mind at rest that I’ll still be able to use my home phone and keep in touch with my family and friends - it will just be even better.”