Inclusion is a core part of our strategy as we strive to build a better BT for all of us. And, in the case of digital inclusion, it’s a critical role for us in the UK. Our reach means we’re part of the everyday lives of people and businesses up and down this country, either directly or through the role we play in critical national infrastructure. We are part of the fabric of the UK and - combined with our heritage - it is a big part of why so many of us are proud to work for BT Group. And to reach our ambition, we need a workforce that reflects the communities we serve.
Introducing Zainab and Mya - two BT apprentices proving that when inclusion leads, innovation follows. Discover how their unique journeys are shaping a more accessible, diverse, and connected future for everyone.
Inclusion helps build a better BT – for everyone
Our Chief Strategy & Change Officer, Thomas Meakin, reflects on what inclusion means for our future at BT.
At BT Group we want to be a company that’s there for our people when they need us.
We break down barriers to opportunity – whether through flexible working, workplace adjustments for those who need them, through our additional paid leave policies for our people with caring responsibilities or for anyone welcoming a new child, or through our recruitment programmes.
Building connections for all
Looking outward, for BT inclusion also means bringing next-generation networks to every corner of the UK – unlocking the benefits of connectivity for everyone.
Digital skills - helping everyone in the UK build confidence and competence online
Whether it’s young talent preparing for the future, entrepreneurs growing their businesses, or older people overcoming digital exclusion, we’re equipping communities with the tools they need to thrive.
Connecting customers to new experiences
The best service for everyone means rethinking customer experiences and products to make them more accessible and user-friendly.
In a connected world, great technology should work for everyone. From tactile QR codes that help visually impaired customers access setup instructions, to router boxes that are easier to open, and high-contrast modes on our TV products that improve menu legibility – every detail matters.
