BT Broadband
Monthly price increases to £33.99 on 31 March 2027 and to £37.99 on 31 March 2028. No upfront cost. 24 month contract.
Existing customer?
BUILT ON THE UK’s LARGEST NETWORK
We run on the UK’s largest network, bringing you the UK’s best broadband technology: Full Fibre. So, you can enjoy a faster connection with speeds up to 900Mbps.
ENHANCED PROTECTION BUILT IN
Protection isn’t an optional add-on. We are the only major provider to offer Cyber Threat Protect to all customers for no extra cost.
100% UK AND IRELAND BASED CALL CENTRES
We have expert help available whenever you need it. And our Home Tech Experts are on hand to support with everything from setting up your equipment to fine-tuning your connection. All from the comfort of your own home.
GET ONE SEAMLESS NETWORK WITH COMPLETE WI-FI PLUS
Complete Wi-Fi Plus extends your signal further to create powerful, reliable Wi-Fi in every corner of your home. We're so confident in it, we'll give you £100 back if it doesn't.
Switch to BT
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Get help with your broadband
From useful articles to support from our team, find the help you need.
See what broadband deals you can get
Compare our latest offers and find the perfect plan for your home.
More about broadband
Broadband is the primary internet connection method used today, providing widespread access to services (with access to part fibre broadband available to nearly everyone in the UK). Whether through copper wires or fibre optic cables, broadband connects your home to the internet. This enables your Wi-Fi hub to establish a network for your devices to connect to. See what broadband you can get with BT
Different types of broadband connections include full fibre (FTTP), part fibre (FTTC), copper (ADSL) and mobile broadband. Full fibre (FTTP) offers the fastest connection, while part fibre (FTTC) is a slightly slower due to copper cabling. Copper (ADSL) is slower and likely to be replaced by fibre in the future. Mobile broadband uses 4G or 5G networks for internet access. For more information about broadband connection types, click this link.
We offer a range of broadband packages with different speeds up to 900Mbps! To see how fast you could go, head to our broadband deals page.
If you're already with BT, you can check your broadband speed with our handy speed tester.
If you're not with BT, try the Which? broadband speed test.
Having broadband speed issues with your current provider?
See what speeds you can get with BT
Just choose a broadband package with us and we'll contact your current provider for you.
We’ll give you a switching date – usually within two weeks, unless you choose a later date. We'll pop your BT Smart Hub in the post and text you when your BT broadband is activated. Simple.
If you need an engineer installation, we’ll let you know when you order.
Popular Links
Here’s the legal bit
To verify these claims, visit bt.com/claims.
Broadband packages are subject to a 12 or 24 month contract, credit check and availability.
Unless you have added Digital Home Phone, there is no call service included when you purchase home broadband. You will have no dial tone and will not be able to make or receive calls, including calls to emergency services.
Complete Wi-Fi guarantee:
We’ll send you up-to three discs to ensure a reliable Wi-Fi connection in every room of your home. If you still can’t get a reliable Wi-Fi connection around your home, we’ll give you a one-off credit of £100 off your next BT bill. The guarantee only applies when your Smart Hub is connected to the fixed broadband network, and it does not cover broadband faults. For full terms see bt.com/legalstuff.
4G Home Broadband
4G speeds vary by location, coverage and demand. Plans for use in fixed location only. 24-month min term. 4G coverage required.
BT Home Essentials
See full Home Essentials terms and conditions.
Stay Fast Guarantee
We guarantee the speed to your hub. Check your speed using the MyBT app, online or by calling 0800 800 150. If after 30 days we can’t get you back to the speed we promised, we’ll give you a £20 Reward card. Up to four claims a year. Excludes outages, connection faults and home wiring outside of BT’s control. What is BT's Stay Fast Guarantee? | BT Help
BT Broadband and EE TV Installation service terms
What we provide
1. We will:
a. install and connect your BT Hub and connect a device to the BT Broadband service;
b. demonstrate a working product and test your Wi-Fi signal;
c. connect any additional kit for other BT products and services such as Complete Wi-Fi;
d. connect your EE TV to the BT Broadband, including any multi-room boxes where applicable; and
e. install a single additional cable / socket if needed in order to connect your BT Broadband Service.
2. You will be responsible for reconnecting any existing devices or equipment you may have.
Providing the Broadband installation service to you
3. In order to provide the service:
a. your property must be located on the UK mainland and Northern Ireland;
b. you must own the property or have permission from the landlord or agent managing the property and have permission from any other relevant authority to have the work done; and
c. there must be a responsible adult present in your home. Where this person is not you, it must be someone authorised by you to make decisions regarding the location and installation of equipment.
Who will be carrying out the installation service?
4. We work with Openreach to provide installation services if you require a new phone line, and for specific technology changes that require work outside of your property (e.g. Full Fibre).
When the Broadband installation service starts
5. We will agree a date and timeslot with you for the service. If there is a delay in performing the service for reasons outside of our control, then we will let you know and take steps to reduce the delay. We will not be liable to you for such delays.
6. If we need to change the installation date, we will try to contact you as soon as possible before the scheduled installation date.
7. If you need to change or cancel any appointment date, you must tell BT at least one working day prior to the scheduled appointment or we may charge the equivalent of the installation charge. We may also charge you if the engineer is unable to access or is refused access to your property at the time of the scheduled appointment.
Cancellation
8. You may cancel your agreement for the service at any time before the engineer starts work on the installation. Once the installation work has started any applicable installation charges cannot be refunded, and you will be liable to pay this. For details of charges please see our Tariff Guide.
9. The Broadband installation service is a standalone service and separate from your contract for the BT Broadband Service.
Other things you should know
10. If the Broadband and TV installation service cannot be provided for reasons outside our control you will not be charged.
Ownership of broadband hubs and TV boxes
- As of 13 December 2019, we own all BT Broadband Hubs (Hub 4, Smart Hub, Smart Hub 2, and Smart Hub 3) and TV Boxes (Z4, G4 and G5) sent out to customers as well as complete WiFi Extenders. Not applicable for Hubs and Wi-Fi Discs purchased outright.
- When you replace hubs or boxes, or leave BT, please return those items to us. If the kit is not returned, you may be liable for a charge. Details of charging can be found on the Tariff Guide.
- You have a total of 60 days to return your items, and which includes the time taken for us to send out a jiffy bag.
- If you prefer, you may also drop your items off in an EE store (see BT.com/returns for more details).
New Customer Packages:
Out of Contract Price Rise
If you do not re-contract at the end of your minimum contract term, your broadband price will increase by up to £5 more than it was in the last month of your term. Unless you have a Halo 3/3+ package.
BT Halo benefits
Our Price Promise: You’ll keep the same monthly price when your contract ends. This doesn’t include any changes as a result of annual price increases in £&P as set out in the terms. See bt.com/prices for more information.
Keep Connected Promise: See BT Halo terms. You’ll need to contact us to report the fault or home move. Mobile network coverage required. Applies for the duration of your fault or home move only.
Smart Hub 2: Available to Halo 3+ customers who don’t already have one.
Smart Hub 3: Available to new customers who don't already have a Smart Hub 2.
Home Tech Experts: BT Halo 3 and BT Halo 3+ customers benefit from an inclusive Home Tech Expert visit once in every 12 month period. Charges may apply for any additional visits made at your request. Our Home Tech Experts are trained to install, repair and optimise BT products and service. See BT Halo terms.
Double Data: Applied to all BT Mobile plans on the same billing account as your Halo Broadband.
Our Prices and Special Offers
We have set out our prices in a separate document called our Tariff Guide. These are the maximum prices for our products during the minimum contract; the price you pay might be less if a discount is available at the point of purchase. All terms in our tariff guide apply.
You must claim your BT Reward Card within 3 months of placing your order on bt.com by entering your details on www.bt.com/manage/bt-reward-card/ and must activate the card within 3 months of issuance.
Following a successful claim, your card will be sent to the email account you signed up with. Offer, BT Reward Card & BT terms apply - www.bt.com/manage/bt-reward-card/
The card is issued by GVS Prepaid Ltd, an Electronic Money Institution authorised in the UK by the Financial Conduct Authority with Firm Reference number 900230, pursuant to license by Mastercard International Inc. Mastercard® is a registered trademark of Mastercard International Incorporated. GVS Prepaid Ltd.’s company registration number is 09193070 and its registered office is at Westside, London Road, Hemel Hempstead, HP3 9TD
Please note that Reward cards can also be referred to as BT Reward cards – they are the same thing.
Broadband Extras
Cyber Threat Protect
Cyber Threat Protect for up to 15 devices comes as standard with all our BT Broadband packages. You’ll need to activate and download this service; it may not work with some computer or mobile systems. See details.
BT Parental Controls
BT is not responsible for any of the site categorisations – this is done by our 3rd party specialist vendor. The Account Holder needs to set up and maintain this service. If you delete your account – your settings will be lost. You can re-activate at any time, but you will need to add all your settings again.