SWITCH TO BT FOR FAST RELIABLE BROADBAND

To verify these claims, visit bt.com/claims.

Broadband packages are subject to a 12 or 24 month contract, credit check and availability.

Unless you have added Digital Home Phone, there is no call service included when you purchase home broadband. You will have no dial tone and will not be able to make or receive calls, including calls to emergency services. 

Complete Wi-Fi guarantee:

We’ll send you up-to three discs to ensure a reliable Wi-Fi connection in every room of your home. If you still can’t get a reliable Wi-Fi connection around your home, we’ll give you a one-off credit of £100 off your next BT bill. The guarantee only applies when your Smart Hub is connected to the fixed broadband network, and it does not cover broadband faults. For full terms see bt.com/legalstuff.

4G Home Broadband

4G speeds vary by location, coverage and demand. Plans for use in fixed location only. 24-month min term. 4G coverage required. 

BT Home Essentials

See full Home Essentials terms and conditions.

Stay Fast Guarantee

We guarantee the speed to your hub. Check your speed using the MyBT app, online or by calling 0800 800 150. If after 30 days we can’t get you back to the speed we promised, we’ll give you a £20 Reward card. Up to four claims a year. Excludes outages, connection faults and home wiring outside of BT’s control. What is BT's Stay Fast Guarantee? | BT Help

BT Broadband and EE TV Installation service terms

What we provide

1. We will:

a. install and connect your BT Hub and connect a device to the BT Broadband service;

b. demonstrate a working product and test your Wi-Fi signal;

c. connect any additional kit for other BT products and services such as Complete Wi-Fi;

d. connect your EE TV to the BT Broadband, including any multi-room boxes where applicable; and

e. install a single additional cable / socket if needed in order to connect your BT Broadband Service.

2. You will be responsible for reconnecting any existing devices or equipment you may have.

Providing the Broadband installation service to you

3. In order to provide the service:

a. your property must be located on the UK mainland and Northern Ireland;

b. you must own the property or have permission from the landlord or agent managing the property and have permission from any other relevant authority to have the work done; and

c. there must be a responsible adult present in your home. Where this person is not you, it must be someone authorised by you to make decisions regarding the location and installation of equipment.

Who will be carrying out the installation service?

4. We work with Openreach to provide installation services if you require a new phone line, and for specific technology changes that require work outside of your property (e.g. Full Fibre).

When the Broadband installation service starts

5. We will agree a date and timeslot with you for the service. If there is a delay in performing the service for reasons outside of our control, then we will let you know and take steps to reduce the delay. We will not be liable to you for such delays.

6. If we need to change the installation date, we will try to contact you as soon as possible before the scheduled installation date.

7. If you need to change or cancel any appointment date, you must tell BT at least one working day prior to the scheduled appointment or we may charge the equivalent of the installation charge. We may also charge you if the engineer is unable to access or is refused access to your property at the time of the scheduled appointment.

Cancellation

8. You may cancel your agreement for the service at any time before the engineer starts work on the installation. Once the installation work has started any applicable installation charges cannot be refunded, and you will be liable to pay this. For details of charges please see our Tariff Guide.

9. The Broadband installation service is a standalone service and separate from your contract for the BT Broadband Service.

Other things you should know

10. If the Broadband and TV installation service cannot be provided for reasons outside our control you will not be charged.

Ownership of broadband hubs and TV boxes

• As of 13 December 2019, we own all BT Broadband Hubs (Hub 4, Smart Hub, Smart Hub 2, and Smart Hub 3) and TV Boxes (Z4, G4 and G5) sent out to customers as well as complete WiFi Extenders. Not applicable for Hubs and Wi-Fi Discs purchased outright.
• When you replace hubs or boxes, or leave BT, please return those items to us. If the kit is not returned, you may be liable for a charge. Details of charging can be found on the Tariff Guide.
• You have a total of 60 days to return your items, and which includes the time taken for us to send out a jiffy bag.
• If you prefer, you may also drop your items off in an EE store (see BT.com/returns for more details).

New Customer Packages:

Out of Contract Price Rise

If you do not re-contract at the end of your minimum contract term, your broadband price will increase by up to £5 more than it was in the last month of your term. Unless you have a Halo 3/3+ package.

BT Halo benefits

Our Price Promise: You’ll keep the same monthly price when your contract ends. This doesn’t include any changes as a result of annual price increases in £&P as set out in the terms. See bt.com/prices for more information.

Keep Connected Promise: See BT Halo terms. You’ll need to contact us to report the fault or home move. Mobile network coverage required. Applies for the duration of your fault or home move only.

Smart Hub 2: Available to Halo 3+ customers who don’t already have one.

Smart Hub 3: Available to new customers who don't already have a Smart Hub 2.

Home Tech Experts: BT Halo 3 and BT Halo 3+ customers benefit from an inclusive Home Tech Expert visit once in every 12 month period. Charges may apply for any additional visits made at your request. Our Home Tech Experts are trained to install, repair and optimise BT products and service. See BT Halo terms.

Double Data: Applied to all BT Mobile plans on the same billing account as your Halo Broadband.

Our Prices and Special Offers

We have set out our prices in a separate document called our Tariff Guide. These are the maximum prices for our products during the minimum contract; the price you pay might be less if a discount is available at the point of purchase. All terms in our tariff guide apply.

*Reward Card

You must claim your BT Reward Card within 3 months of placing your order on bt.com by entering your details on www.bt.com/manage/bt-reward-card/ and must activate the card within 3 months of issuance.

Following a successful claim, your card will be sent to the email account you signed up with. Offer, BT Reward Card & BT terms apply - www.bt.com/manage/bt-reward-card/

The card is issued by GVS Prepaid Ltd, an Electronic Money Institution authorised in the UK by the Financial Conduct Authority with Firm Reference number 900230, pursuant to license by Mastercard International Inc. Mastercard® is a registered trademark of Mastercard International Incorporated. GVS Prepaid Ltd.’s company registration number is 09193070 and its registered office is at Westside, London Road, Hemel Hempstead, HP3 9TD

Please note that Reward cards can also be referred to as BT Reward cards – they are the same thing.

Broadband Extras

Cyber Threat Protect

Cyber Threat Protect for up to 15 devices comes as standard with all our BT Broadband packages. You’ll need to activate and download this service; it may not work with some computer or mobile systems. See details.

BT Parental Controls

BT is not responsible for any of the site categorisations – this is done by our 3rd party specialist vendor. The Account Holder needs to set up and maintain this service. If you delete your account – your settings will be lost. You can re-activate at any time, but you will need to add all your settings again.