How to return and recycle your BT equipment for free

You can help reduce the environmental impact of your BT equipment by sending it back to us. We'll reuse some of the components and recycle the rest.

Millions of hubs, Wi-Fi discs and TV Boxes are thrown away every year. 

We could be recycling them safely or putting them back into homes.

Please return BT equipment to us when you stop using it. You may be charged if you decide to keep it.

It’s free to return equipment. We’ll send you packaging  (a 'return bag') and postage labels.

Charges if you keep equipment

You’ll be charged for keeping any equipment you received from BT on or after 13 December 2019. You have 60 days to return it – from the date you stop using it - before we charge.

It costs a different amount depending on what type of BT Hub or type of BT TV Box you have.

Home Hub, Smart Hub

Charge

£43

Smart Hub 2

Charge

£50

BT TV Box (Z4)

Charge

£60


BT TV Recordable Box (G4)

Charge

£89

BT TV 4K Recordable Box (G5)

Charge

£115

Complete Wi-Fi discs

Charge

£30 per disc

Type of equipment

Charge

Home Hub, Smart Hub

£43

Smart Hub 2

£50

BT TV Box (Z4)

£60


BT TV Recordable Box (G4)

£89

BT TV 4K Recordable Box (G5)

£115

Complete Wi-Fi discs

£30 per disc

If you return equipment after you’re charged

You’ll get a refund if you return equipment within 2 years. If your account is closed, we’ll send a cheque to your last known address.

Returning equipment if you're in local lockdown or shielding

We understand that it may be difficult to go to a Post Office if you need to follow local restrictions or you are shielding.

Please ask a friend or family member to return your equipment if you're sheilding: don’t try to return it yourself.

We’ll refund any charges if you return your equipment after 60 days. 

How to return

We’ll send pre-paid packaging (a 'return bag') and postage labels.  

How you send it back depends on what type of equipment you have. 

Smart Hubs, Home Hubs and Wi-Fi discs

Illustration of  a BT Home Hub
Wi-Fi disc illustration

Take them to the Post Office

Attach the returns label to the returns bag and take it to your nearest Post Office. You must keep proof of postage.

You can include any accessories in your return, such as Mini Hubs, cables and remote controls.

TV Boxes

Illustration of a BT TV Box

You can include any accessories in your return, such as Mini Hubs, cables and remote controls.

Collect from your home

Arrange a Parcel Force courier to collect it (you don’t need to print a postage label).

Take it to the Post Office

Attach the returns label to the returns bag and take it to your nearest Post Office. You must keep proof of postage.

BT Business Hubs, 4G Assure dongles, and Cloud Voice Express phones

Find out how to return equipment if you're a BT Business customer.

More help

Contact us on 0800 800 150 if you need help. 

 

 

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