Your BT Terms and Conditions

Have you received a letter or e-mail from us about changes to your terms and conditions?
Read our terms.

When you buy a product from us we agree to enter into a legal contract together. We call this our Agreement.

We have separate Agreements for each of our products. Each Agreement includes the terms which we agree to, such as our promise to provide you with a service and your promise to pay for it (for example).

Each Agreement might have terms that look the same, but there are important differences. You should read each separate Agreement in full. To help with this, we’ve included a set of Frequently Asked Questions (FAQs) at the start of each Agreement.

Watch this short video explaining the most important bits of our BT terms and conditions.

1. Our Agreement

You can read our Agreement by clicking on the product you have with us below:

Previous terms and conditions:


2. Our Prices and Special Offers

We have set out our prices in a separate document called our Tariff Guide.

Read our Tariff Guide.

Some of our Special Offers also have their own terms.

3. Our Privacy Policy

Our Privacy Centre includes lots of detail about how we collect and use your personal information.

Access the Privacy Centre.

4. Our Acceptable Use Policy

Our customers should be able to use our services to express themselves and share information. But we also believe that there should be certain rules on how our services are used to protect the safety and rights of other users.

Our Acceptable Use Policy explains what those rules are and what action we may take if you breach them.

Read our Acceptable Use Policy.

5. Updates to our Agreement

We sometimes have to make changes to your terms and conditions. When we do, we'll let you know.
Read a summary of key changes.

6. Your Consumer Rights

As a UK consumer you have certain legal rights. These rights are in addition to any specific rights included in your Agreement with us.

Read about your Consumer Rights.

7. Other Legal Stuff

Read about other legal stuff.

8. How to Contact us

If you have any questions about our Agreement you can call us on 0330 1234 150. Calls are free from BT/EE home phones and BT/EE mobiles, and charged at your operator's standard rate from other mobiles.

Calls to 0330 1234 150 are free from BT/EE landlines and BT/EE mobiles, and charged at your operator's standard rate from any other home phone or mobiles.