What is BT Virus Protect and how do I get it?

We've teamed up with McAfee, one of the world's largest security companies, to bring you BT Virus Protect. This gives you the latest protection against viruses, spyware, phishing scams and other internet threats. In our fight against online scams, we have launched a new feature in McAfee’s WebAdvisor, the world’s first anti-virus feature for PCs that protects against remote access tools. To learn more about this new feature and how to turn it on read below.

To find out what else we are doing to protect you from scams, head to our BT Community >

For more information on protecting your Android mobile devices, take a look at the BT Virus Protect app guide > 

All BT Broadband customers get at least two licences free. Superfast Fibre 2 Unlimited and Superfast Fibre Halo come with 15 licences. You can install it on PCs, Android phones and tablets, or upgrade to 15 licences for £4 a month with the first month free > 

To make sure you have the very latest protection, BT Virus Protect automatically checks for updates every four hours when your computer is connected to the Internet. However, you can check for updates whenever you want to by clicking on Update in the Security Centre.

BT Virus Protect includes:

  • VirusScan - defends against the latest security threats, including: viruses, Trojans, tracking cookies, spyware, adware, and other unwanted programs. It also targets threats from emails and instant messages as well as protecting your files and folders from internet threats
  • Personal Firewall - acts as a security barrier letting you access the Internet, but keeping unauthorised intruders out
  • WebAdvisor - warns you before you interact with a dangerous website by checking for threats such as spyware, online scams, and spam. Now offers a warning to users visiting a remote access tool site, informing them that there are scammers who manipulate you into sharing access to your computer through a remote access tool or “RAT” so they can hijack your computer or steal personal information
  • Computer performance tools - health and performance tools keep your computer running at peak performance with automated disc defrag, and clean-up for files, applications and browser history
  • Protection without interference - the McAfee security service will defer tasks, updates and alerts, so you can watch movies, present slide shows or play games on your PC or laptop uninterrupted. You'll get improved performance with less processing, less memory use, and faster scanning
  • McAfee Virtual Technician - situated in the Security Centre and the 'Help' menu, it lets you fix common issues. Unresolved issues are automatically sent to a McAfee support agent for round-the-clock solutions
  • Vulnerability Scanner - finds and installs the latest software updates for Windows and your programmes, so your PC stays safe and up to date
  • Spyware protection - detects, blocks, and removes spyware and adware. It also detects and blocks tracking cookies. McAfee SystemGuards watch your computer for specific behaviours that may signal virus, spyware, or hacker activity. And Stealth Mode can hide your presence on the internet, making your computer invisible to hackers
  • Security Centre - McAfee Security Centre makes it simple to review your computer's security status, check for updates, and fix potential security issues. It includes intelligent firewall protection, automated detection of new networks and new logging capabilities
 

Remote access tools are software which you can install on your PCs and mobile devices to let someone to remotely connect and take control. This can have many good uses such as to help someone with a computer problem remotely or for file sharing. But many people are not aware they are used by scammers to trick people into giving access to their PCs, online bank accounts and personal information.

In our fight against online scams, we have teamed up with McAfee to launch McAfee’s WebAdvisor in BT Virus Protect, the world's first anti-virus that includes protection against Remote Access Tools.

If you visit websites to download remote access tool software you will be alerted with this action panel appearing on the right of your screen. We’ve designed it this way to ensure it gets the users attention as it is an important message not to miss.

All you need to do is install BT Virus Protect on your PC and enable WebAdvisor in either Firefox or Chrome extension. 

 

 

If you want anti-virus software for a phone or tablet, click here to find out about the BT Virus Protect App >

BT Virus Protect will work with most computers and internet browsers. But you can click here to see the minimum specifications >

How to get BT Virus Protect

  1. Visit My BT and log in to find out which version you get. Scroll down to 'Use your extras, at no extra cost' and click Manage your extras, look for the BT Virus Protect panel and click Get Started
  2. Follow instructions to activate BT Virus Protect and begin the download
  3. Download and install it, looking for the McAfee icon in your system tray, which means you're protected

We recommend that you only have one version of security software on your computer. BT Virus Protect will usually detect your existing security software as part of the installation process. It will either ask you to uninstall it or do it for you.

We recommend that you only have one version of security software on your computer.

  • If you have McAfee software installed, BT Virus Protect will replace it. But please be aware that it may not include all the features that the McAfee Security Suite does. For example, "Backup" feature will be disabled. To back up your most precious files and photos, use BT Cloud
  • BT Virus Protect may not detect every new version of security software. So if you've installed a new security application within the last six months, we suggest you uninstall it yourself before downloading BT Virus Protect

In most cases, you can remove the existing security software as follows:

  1. Click on the Start menu and then on Control Panel
  2. Select Add or Remove Programs
  3. Select your existing security software and click on Remove
  4. Follow the instructions to remove the software

It's important that you download BT Virus Protect as soon as you've removed your old software, as your PC will not be protected until you've done so.

Which security software will BT Virus Protect automatically uninstall?

To make the BT Virus Protect installation process as easy as possible, the following security software will be detected and removed automatically when installing BT Virus Protect:

All versions of Yahoo! Online Protection

  • Absolute LoJack
  • Ad-Aware Pro 2007
  • Ad-Aware SE Personal
  • AhnLab Security Pac
  • AhnLab V3 Internet Security 2007
  • AhnLab V3 Internet Security 2007 Platinum
  • Aluria LiteScanner
  • Anonymizer Anonymous Web Surfing
  • Antivirus + Antispyware
  • AntiVirusKit 2006 From G-Data Security
  • Anyware Antivirus for Windows 95
  • Anyware Antivirus for Windows NT
  • AOL AntiVirus 1.0
  • AOL Privacy Wall
  • AT&T Radial Internet Security Suite
  • ATT Yahoo! Online Protection
  • ATT Yahoo! Online Protection 1.0
  • Avast! 4 Professional Edition
  • Avast! Antivirus
  • Avast! Free Antivirus
  • Avast! Internet Security
  • Avast! Internet Security 6.0
  • AVG 2012
  • AVG 6.X Anti-Virus System
  • AVG 7.5
  • AVG 8.0
  • AVG 9.0
  • AVG Anti-Virus 7.1
  • AVG Anti-Virus Free
  • AVG Anti-Virus Paid
  • AVG Internet Security 8.5
  • Avira AntiVir Personal - Free Antivirus
  • Avira AntiVir PersonalEdition Classic
  • Avira AntiVir PersonalEdition Premium
  • Avira AntiVir Premium
  • Avira Antivirus Premium 2012
  • Avira Internet Security 2012
  • Avira Premium Security Suite
  • Avira Premium Security Suite v8
  • Bit Defender Internet Security 10
  • Bit Defender Internet Security 2008
  • BitDefender 8 Free Edition
  • BitDefender 9 Antispyware
  • BitDefender 9 Internet Security
  • BitDefender 9 Professional Plus
  • BitDefender 9 Standard
  • BitDefender Antivirus
  • Bitdefender Antivirus Plus 2012
  • BitDefender Free Edition v10
  • BitDefender Internet Security 2010
  • BitDefender Total Security 2009
  • Bitdefender Total Security 2012
  • Blink Personal Edition
  • BT Internet Security Pack
  • BT Yahoo! Online Protection
  • BullGuard
  • BullGuard 4.5
  • CA Anti-Virus 1.0.0.4
  • CA Anti-Virus 2008
  • CA Anti-Virus 2008 Plus
  • CA eTrust AntiVirus
  • CA eTrust Antivirus : OS - XP
  • CA eTrust Antivirus : OS -Vista
  • CA eTrust EZ Antivirus 7.1
  • CA Internet Security Suite Plus 2008
  • CA Internet Security Suite Plus 2009
  • Clearwire Security Suite
  • Clearwire Security Suite (Authentium)
  • Command AntiVirus for Windows Enterprise
  • Comodo Firewall
  • Cyberhawk
  • CYBERsitter
  • Dr Ahn V3Pro 2002 Deluxe
  • Dr Solomon's Anti-Virus
  • Dr Solomon's Anti-Virus Toolkit
  • Dr Solomon's FindVirus
  • Dr Solomon's NetShield 4.5.0
  • Dr Solomon's NetShield v4.0.3
  • Dr Solomon's VirusScan v4.0.1
  • Dr Solomon's VirusScan v4.0.2
  • Dr Solomon's Virusscan v4.0.3
  • Dr. Web Anti-Virus
  • eScan Anti-Virus (AV) Edition for Windows
  • eScan Internet Security for Windows
  • eScan Professional for Windows
  • ESET NOD32 Antivirus
  • ESET NOD32 Antivirus 5.0
  • ESET Smart Security
  • eTrust EZ Antivirus
  • eTrust EZ Armor Antivirus
  • eTrust ezAntivirus 7.0
  • eXtendia AntiVirus AVK Pro
  • FortiClient
  • F-Prot Antivirus
  • F-Prot for Windows
  • Freedom Firewall
  • Freedom Security
  • F-Secure Anti-Virus
  • F-Secure Anti-Virus 2006
  • F-Secure Internet Security
  • F-Secure Internet Security 2006
  • F-Secure Internet Security 2007
  • F-Secure Internet Security 2008
  • F-Secure Internet Security 2009
  • F-Secure Internet Security 2012
  • G DATA AntiVirus
  • G DATA AntiVirusKit
  • G DATA InternetSecurity
  • G DATA TotalCare
  • Hauri ViRobot Desktop 5.0
  • Intel® Anti-Theft
  • ISS BlackICE
  • Jiangmin Antivirus KV2007
  • Jiangmin Antivirus Software
  • Kaspersky Anti-Virus 2009
  • Kaspersky Anti-Virus 2010
  • Kaspersky Anti-Virus 2011
  • Kaspersky Anti-Virus 2012
  • Kaspersky Anti-Virus for Workstation
  • Kaspersky Anti-Virus Personal Pro
  • Kaspersky Internet Security 2009
  • Kaspersky Internet Security 2010
  • Kaspersky Internet Security 2011
  • Kaspersky Internet Security 2012
  • Kaspersky Internet Security 7
  • Kaspersky PURE
  • Kaspersky(TM) Anti-Virus for Workstation
  • Kingsoft Internet Security
  • Kingsoft Internet Security 9
  • Lavasoft Ad-Watch
  • MailFrontier Desktop
  • Malwarebytes Anti-Malware
  • McAfee AntiSpyware 1.X
  • McAfee AntiSpyware 2.0
  • McAfee Consumer VirusScan
  • McAfee Guard Dog 2.0.5
  • McAfee Managed VirusScan
  • McAfee NetShield v4.0.2
  • McAfee NetShield v4.0.3
  • McAfee NetShield v4.5.0
  • McAfee PrivacyService
  • McAfee SecurityCenter Legacy Product
  • McAfee Total Protection for Small Business
  • McAfee VirusScan 3.x for Windows NT
  • McAfee VirusScan 3.x Retail/OEM
  • McAfee VirusScan 6.X
  • McAfee VirusScan 7.X
  • McAfee VirusScan Enterprise 8.0i
  • McAfee VirusScan Enterprise 8.5
  • McAfee VirusScan TC
  • McAfee VirusScan v4.0.x, 4.5x, 5.x
  • Microsoft Security Essentials
  • Microsoft Security Essentials 2012
  • NAI Firewall
  • NeoWorx NeoWatch
  • NOD32 antivirus system
  • Norman Internet Control
  • Norman Security Suite
  • Norman Security Suite 2012
  • Norman Virus Control
  • Norton 360
  • Norton 360 (Symantec Corporation)
  • Norton 360 2.0
  • Norton 360 3.0
  • Norton Anti-Theft
  • Norton AntiVirus (Symantec Corporation)
  • Norton AntiVirus 2000
  • Norton AntiVirus 2001
  • Norton AntiVirus 2002
  • Norton AntiVirus 2002 (Component of Norton System Works 2002)
  • Norton AntiVirus 2002 Professional Edition
  • Norton AntiVirus 2003
  • Norton AntiVirus 2003 Professional Edition
  • Norton AntiVirus 2004
  • Norton AntiVirus 2005
  • Norton AntiVirus 2006
  • Norton AntiVirus 2007
  • Norton AntiVirus 2008
  • Norton Anti-Virus 2008
  • Norton AntiVirus 2009
  • Norton Anti-Virus 2009
  • Norton Anti-Virus 2009 Gaming Edition
  • Norton Anti-Virus 2010
  • Norton Anti-Virus 2011
  • Norton Anti-Virus 2012
  • Norton AntiVirus 5.0 For Windows
  • Norton AntiVirus Corporate Edition 7.0 for Windows NT
  • Norton AntiVirus Corporate Edition 7.X for Windows 9X/NT
  • Norton AntiVirus Corporate Edition for Windows 7.0
  • Norton AntiVirus version 9
  • Norton Firewall 2006
  • Norton Internet Security
  • Norton Internet Security 2002
  • Norton Internet Security 2004
  • Norton Internet Security 2004 (Norton Anti-Virus 10)
  • Norton Internet Security 2005
  • Norton Internet Security 2006
  • Norton Internet Security 2007
  • Norton Internet Security 2008
  • Norton Internet Security 2009
  • Norton Internet Security 2010
  • Norton Internet Security 2011
  • Norton Internet Security 2012
  • Norton Internet Security Professional 2004
  • Norton Mobile Update Agent
  • Norton Mobile Update Distribution Console
  • Norton Personal Firewall
  • Norton Rescue Disk
  • Norton Security Online 2007
  • Norton Security Online 2008
  • Norton SystemWorks 2004 Professional
  • Norton SystemWorks 2006
  • Norton SystemWorks 2004 Professional (Norton AntiVirus 10)
  • NVC v5.40
  • Panda Antivirus
  • Panda Antivirus + Firewall 2008
  • Panda Antivirus 2007
  • Panda Antivirus Platinum
  • Panda Antivirus Pro 2009
  • Panda Antivirus Pro 2010
  • Panda Antivirus Pro 2011
  • Panda Antivirus Pro 2012
  • Panda Antivirus Titanium
  • Panda Global Protection 2009
  • Panda Global Protection 2010
  • Panda Global Protection 2011
  • Panda Global Protection 2012
  • Panda Internet Security 2007
  • Panda Internet Security 2009
  • Panda Internet Security 2010
  • Panda Internet Security 2011
  • Panda Internet Security 2012
  • Panda Platinum 2006 Internet Security
  • Panda Titanium 2006
  • Panda Titanium 2006 Antivirus + Antispyware
  • Panda Titanium Antivirus 2004 version 3.0
  • Panda Titanium Antivirus 2005
  • PC Tools AntiVirus
  • PC Tools AntiVirus 5.0
  • PC-cillin 2000 for NT
  • PC-cillin 2003
  • PC-cillin Internet Security 2005
  • PC-cillin Internet Security 2007
  • Prey Anti-Theft
  • Protector Plus for Windows
  • Quick Heal
  • Quick Heal AntiVirus Plus
  • Quick Heal Total Security
  • Radial Point
  • Rising Antivirus
  • Rising Internet Security 2010
  • Safeworld AntiVirus
  • Safeworld AntiVirus
  • Security Shield 2009
  • SECURITY ZERO
  • Snuko Anti-Theft
  • Sophos Anti-Virus
  • Sophos Anti-Virus version 3.x
  • SpamAid 4.0
  • Spybot Search and Destroy
  • Sunbelt Personal Firewall
  • Sybergen Secure Desktop
  • Sygate Personal Firewall
  • Symantec Antivirus
  • Symantec AntiVirus Client
  • Symantec Antivirus Corporate Edition
  • Symantec AntiVirus Client
  • Symantec PGP Whole Disk Encryption
  • System Mechanic Professional 2007
  • Tiny Firewall 2005
  • Tiny Firewall Pro
  • Tiny Personal Firewall
  • Trend Micro AntiVirus
  • Trend Micro AntiVirus plus AntiSpyware
  • Trend Micro AntiVirus plus AntiSpyware 2008
  • Trend Micro AntiVirus 2008
  • Trend Micro AntiVirus 2009
  • Trend Micro AntiVirus 2010
  • Trend Micro Internet Security
  • Trend Micro Internet Security 2007
  • Trend Micro Internet Security 2008
  • rend Micro Internet Security 2009
  • Trend Micro Internet Security 2010
  • Trend Micro Internet Security Pro
  • Trend Micro Internet Security Pro 2008
  • Trend Micro Internet Security Pro 2009
  • Trend Micro Internet Security Pro 2010
  • Trend Micro Internet Security v11
  • Trend Micro PC-cillin 2006
  • Trend Micro PC-cillin Internet Security 2007
  • Trend Micro Titanium
  • Trend Micro Titanium 2010
  • Trend Micro Titanium Internet Security
  • Trend Micro Titanium Maximum Security
  • Trend Micro VirusBuster 2005
  • Trend Micro VirusBuster 2006
  • Trend Micro VirusBuster 2007
  • Trend Micro VirusBuster 2008
  • Trend Micro VirusBuster 2009
  • Trend Office Scan
  • Trend Office Scan 3.51
  • Trend Office Scan95 3.51
  • Trend PC-cillin 2000
  • Trend PC-cillin 2002
  • Trend PC-cillin 98
  • Trend ServerProtect 5.11
  • TrustPort Antivirus
  • V3 Pro 2004
  • V-Buster Windows Interface 2004
  • Virus Chaser
  • VirusBuster for Windows version 4.7
  • VirusBUSTER II
  • Webroot Internet Security Essentials
  • Webroot SecureAnywhere
  • Webroot Spy Sweeper with AntiVirus
  • Windows Live OneCare
  • WinMagic SecureDoc Disk Encryption
  • Yahoo! Dashboard
  • Zone Alarm Anti Virus 2008
  • Zone Alarm Internet Security 2007
  • Zone Alarm Security Suite 5.5
  • Zone Alarm with Antivirus 5.5
  • ZoneAlarm Anti Virus 2009
  • ZoneAlarm Anti-Spyware
  • ZoneAlarm Anti-virus
  • ZoneAlarm Extreme Security
  • ZoneAlarm Firewall
  • ZoneAlarm Free
  • ZoneAlarm Free 2012
  • ZoneAlarm Internet Security 2009
  • ZoneAlarm Internet Security 2012
  • ZoneAlarm Pro
  • ZoneAlarm Security Suite

 

If your existing software is not on the automatic uninstall list or you run into problems, then you'll need to remove your other security software manually before installing BT Virus Protect.

For further help, check out the McAfee support site >

Find out more about BT Virus Protect:

BT Web Protect

BT Virus Protect isn't replacing BT Web Protect. Both services work quite differently:

  • BT Virus Protect - protects your specific device against potential threats and routes of infection, whether you are online or offline. You need to install on each device (PCs, Android phones and tablets). As well as preventing you from infection, BT Virus Protect will also provide tools to help remove infections that may be on your device. It provides a more comprehensive level of protection and keeps your device safe from vulnerabilities
  • BT Web Protect works at a network level. No downloads needed, you simple click to activate. When activated, BT Web Protect warns you when you're about to visit known malware and phishing sites. This works for devices connected to your BT Home Hub or when logged into a BT Wi-fi hotspot with your BT ID

 

Both services are free if you have BT Broadband. Using BT Virus Protect and BT Web Protect will give comprehensive protection for you and your family.

So turn on BT Web Protect now >

BT Parental Controls

  • BT Parental Controls - help to keep your children safe online by blocking dodgy content. It lets you filter inappropriate websites such as those that promote pornography or self-harm. You can turn on age-appropriate searching, and set web browsing time limits. It also lets you restrict access to specific websites, and block access based on keywords

Learn more about BT Parental Controls >

Find out how to set up BT Parental Controls within BT Virus Protect >

You can install BT Virus Protect on up to 2 or 15 PCs. You should install it on all the computers in your home to protect them online and offline.

We've a very easy way for you to share your licences and install the software. Simply follow the steps below:

  1. Open up your desktop client and make sure you’re on the "Home" screen
  2. Click Protect more

    Protect more button


  3. Enter the email address you want to send the download link to. This just needs to be an email address you can access to install the software

    Enter email address


  4. Open the email on the computer you want to install the software on

    Open the email


  5. Click Protect me

    Protect me button


  6. Now simply follow the installation steps:




Get BT Virus Protect, BT anti-virus software

There are two reasons why you might be having trouble.

1. You've used all your licences

Depending on what broadband package you have, you may be eligible for 2 or 15 licences. If you get two licences but want more, you can buy 15-licence BT Virus Protect, with the first month absolutely free.

If you've used all 15 licences you'll need to manage them by cancelling installations you may not need, or are no longer being used by someone that you’ve shared your BT Virus Protect with.

2. You've changed your broadband package and you’re now entitled to two licences

If you've changed your broadband package you may only be eligible for two licences. If this is the case and you’ve already used more than two, BT Virus Protect will continue to work on all your computers but you won’t be able to add any new ones. To add new computers, you’ll need to cancel the others down to less than two, so that you can add the subscription to your new one.

Here's how to manage your licences

  1. Once you've logged into My BT, scroll down and click on the Manage your extras button

    Click Manage your extras button


  2. Click on the "BT Virus Protect" icon under the "Your smarter broadband extras" section

    Click BT Virus Protect


  3. Click on the "Manage BT Virus Protect" link within the "BT Virus Protect" section

    Click Manage BT Virus Protect link


  4. Click the tab showing the computer you want to deselect. Each licence will have a tab

    Select computer


  5. Click Deactivate. By deactivating you're freeing up a licence so that you can install BT Virus Protect on a new PC.

    Click deactivate


On your PC, open up your McAfee software.

On the McAfee home screen select the tab PC Security. Then press the Protect me on the web button, which has a blue lock icon. A menu will appear. Under the heading PC security, find McAfee WebAdvisor and press On. You will then be guided to install/ reinstall WebAdvisor.

Next, if your browser is Firefox, Microsoft Edge, or Microsoft Edge Legacy, McAfee will offer to install WebAdvisor onto your browser for you. Just press the red button containing the name of your browser; Firefox, Microsoft Edge, or Microsoft Edge Legacy.

If Chome is your browser, you need to install WebAdvisor yourself. Open up your Chrome browser and select the last icon to the left of the adress bar, which is three dots in a vertical line. A menu will open. Scroll down to Settings. A new Settings tab will open. On the left hand of the page, go to Extensions and then you should see a pannel for McAfee WebAdvisor. In the bottom right corner there is an on/off toggle - switch this on.


 

 

Help with BT Virus Protect

Having problems with BT Virus Protect? Here are some common questions and answers you may find useful >

Having trouble installing? Here's the help you need >

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