Security help

What do you need help with?

• Security products

  Get help protecting your digital life with Cyber Threat Protect, Web Threat Protect, Call Protect with Home Phone, parental controls, and Wi-Fi access controls.

• Two‑factor authentication

  Secure your BT account with two-step authentication. Learn how it works, why it protects you, and how to set it up in a few simple steps.

• Information on scams

  Simple steps and help to find out if an email from BT is genuine, how to complain about nuisance calls and texts, as well as information to help protect you from scams, and how to report a scam.

• Report abuse and phishing

  Find out how to report abuse or phishing so you can help us protect other users. We want all our customers to have a positive online experience, but unfortunately, some people misuse our network.

• Security advice

  Simple steps to help you create strong passwords and keep them secure, create and manage your online usernames and passwords, and protect your phone number from being shared without your permission.

• Help removing malware

  Our Security, Trust and Safety team may have contacted you by letter after detecting malware on the broadband connection. This page explains what malware is, how to remove it, and what to do next.