A SOLID AND RELIABLE CONNECTION
Whatever you do online, our solid and dependable broadband will keep your home connected and protected.
What is part fibre broadband?
Also known as fibre optic broadband, it’s our most widespread broadband. It uses powerful fibre cables to transmit signals to a cabinet on your street, before copper cables connect your home. That’s why you might have heard it called FTTC (fibre to the cabinet).
BT guarantees you...
Speed
Get the speeds we promise or £20 back with our Stay Fast Guarantee.
Strength
Strong, reliable broadband with our Smart Hub.
Service
You'll always speak to one of our team based in the UK and Ireland.
Security
We're the only major broadband provider to offer Cyber Threat Protect as standard.
A SEAMLESS AND RELIABLE CONNECTION, NO MATTER WHAT
Connectivity, everywhere
We’ll give you a dependable connection in every corner of your home with Complete Wi-Fi Plus. We’re so confident in that, we’ll give you £100 back if we don’t.
Built for resilience
You can rest assured your connection won’t be interrupted, with optional mobile back-up through Hybrid Connect. It automatically switches your connection to the UK’s best mobile network if there’s ever an outage.
FULL FIBRE: A RELIABLE, SECURE AND FAST CONNECTION
Full Fibre is built on the UK’s most reliable broadband technology - and is up to 25x faster than standard Fibre.
Thousands of homes are getting connected every day. If you take a Part Fibre package now, you can always upgrade as soon as Full Fibre is available on your street.
See what broadband you can get
Already with us?
Log in for exclusive dealsmore about part fibre broadband
Full Fibre is rolling out across the UK, so it’s not available everywhere yet. We're moving quickly though, and thousands of homes are being connected every day.
You can see if it’s available where you live by going to our broadband deals page and entering your postcode. If you can get it, you’ll see Full Fibre packages in your deals.
If you can't get Full Fibre yet, we'll show you your other broadband deals and you can sign up to hear when it's coming to your area.
We offer a range of broadband packages with different speeds up to 900Mbps. To see how fast you could go, head to our broadband deals page.
If you're already with BT, you can check your broadband speed with our handy speed tester.
If you're not with BT, try the Which? broadband speed test.
Having broadband speed issues with your current provider?
See what speeds you can get with BT
It’s our guarantee to deliver a reliable wi-fi signal in every room of your home or give you £100 back.
We’ll send you a new Smart Hub 2 and single Wi-Fi Disc to get you started. This covers the majority of homes, but if you still need more, we’ll send up to two extra discs free of charge. And if for any reason you can’t get a signal everywhere in your home, you can get £100 back.
Your broadband is your connection to the internet, and all the things you can do and access online. It's delivered to your home via fibre and/or copper cables. You can see what broadband you can get with us on our broadband deals page.
With broadband, you can get online with a wired connection (by plugging in to your router with an Ethernet cable), and a wireless connection (your wi-fi). Wi-fi is the technology that allows you to get online wirelessly, with wi-fi enabled devices like smartphones, tablets and laptops.
If you're finding your wi-fi isn't reaching everywhere you want it to at home, you could try extending your signal with Complete Wi-Fi.
Here’s the legal bit
To verify these claims, visit bt.com/claims.
Broadband packages are subject to a 12 or 24 month contract, credit check and availability.
Unless you have added Digital Home Phone, there is no call service included when you purchase home broadband. You will have no dial tone and will not be able to make or receive calls, including calls to emergency services.
Complete Wi-Fi guarantee:
We’ll send you up-to three discs to ensure a reliable Wi-Fi connection in every room of your home. If you still can’t get a reliable Wi-Fi connection around your home, we’ll give you a one-off credit of £100 off your next BT bill. The guarantee only applies when your Smart Hub is connected to the fixed broadband network, and it does not cover broadband faults. For full terms see bt.com/legalstuff.
4G Home Broadband
4G speeds vary by location, coverage and demand. Plans for use in fixed location only. 24-month min term. 4G coverage required.
BT Home Essentials
See full Home Essentials terms and conditions.
Stay Fast Guarantee
We guarantee the speed to your hub. Check your speed using the MyBT app, online or by calling 0800 800 150. If after 30 days we can’t get you back to the speed we promised, we’ll give you a £20 Reward card. Up to four claims a year. Excludes outages, connection faults and home wiring outside of BT’s control. What is BT's Stay Fast Guarantee? | BT Help
BT Broadband and EE TV Installation service terms
What we provide
1. We will:
a. install and connect your BT Hub and connect a device to the BT Broadband service;
b. demonstrate a working product and test your Wi-Fi signal;
c. connect any additional kit for other BT products and services such as Complete Wi-Fi;
d. connect your EE TV to the BT Broadband, including any multi-room boxes where applicable; and
e. install a single additional cable / socket if needed in order to connect your BT Broadband Service.
2. You will be responsible for reconnecting any existing devices or equipment you may have.
Providing the Broadband installation service to you
3. In order to provide the service:
a. your property must be located on the UK mainland and Northern Ireland;
b. you must own the property or have permission from the landlord or agent managing the property and have permission from any other relevant authority to have the work done; and
c. there must be a responsible adult present in your home. Where this person is not you, it must be someone authorised by you to make decisions regarding the location and installation of equipment.
Who will be carrying out the installation service?
4. We work with Openreach to provide installation services if you require a new phone line, and for specific technology changes that require work outside of your property (e.g. Full Fibre).
When the Broadband installation service starts
5. We will agree a date and timeslot with you for the service. If there is a delay in performing the service for reasons outside of our control, then we will let you know and take steps to reduce the delay. We will not be liable to you for such delays.
6. If we need to change the installation date, we will try to contact you as soon as possible before the scheduled installation date.
7. If you need to change or cancel any appointment date, you must tell BT at least one working day prior to the scheduled appointment or we may charge the equivalent of the installation charge. We may also charge you if the engineer is unable to access or is refused access to your property at the time of the scheduled appointment.
Cancellation
8. You may cancel your agreement for the service at any time before the engineer starts work on the installation. Once the installation work has started any applicable installation charges cannot be refunded, and you will be liable to pay this. For details of charges please see our Tariff Guide.
9. The Broadband installation service is a standalone service and separate from your contract for the BT Broadband Service.
Other things you should know
10. If the Broadband and TV installation service cannot be provided for reasons outside our control you will not be charged.
Ownership of broadband hubs and TV boxes
- As of 13 December 2019, we own all BT Broadband Hubs (Hub 4, Smart Hub, Smart Hub 2, and Smart Hub 3) and TV Boxes (Z4, G4 and G5) sent out to customers as well as complete WiFi Extenders. Not applicable for Hubs and Wi-Fi Discs purchased outright.
- When you replace hubs or boxes, or leave BT, please return those items to us. If the kit is not returned, you may be liable for a charge. Details of charging can be found on the Tariff Guide.
- You have a total of 60 days to return your items, and which includes the time taken for us to send out a jiffy bag.
- If you prefer, you may also drop your items off in an EE store (see BT.com/returns for more details).
New Customer Packages:
Out of Contract Price Rise
If you do not re-contract at the end of your minimum contract term, your broadband price will increase by up to £5 more than it was in the last month of your term. Unless you have a Halo 3/3+ package.
BT Halo benefits
Our Price Promise: You’ll keep the same monthly price when your contract ends. This doesn’t include any changes as a result of annual price increases in £&P as set out in the terms. See bt.com/prices for more information.
Keep Connected Promise: See BT Halo terms. You’ll need to contact us to report the fault or home move. Mobile network coverage required. Applies for the duration of your fault or home move only.
Smart Hub 2: Available to Halo 3+ customers who don’t already have one.
Smart Hub 3: Available to new customers who don't already have a Smart Hub 2.
Home Tech Experts: BT Halo 3 and BT Halo 3+ customers benefit from an inclusive Home Tech Expert visit once in every 12 month period. Charges may apply for any additional visits made at your request. Our Home Tech Experts are trained to install, repair and optimise BT products and service. See BT Halo terms.
Double Data: Applied to all BT Mobile plans on the same billing account as your Halo Broadband.
Our Prices and Special Offers
We have set out our prices in a separate document called our Tariff Guide. These are the maximum prices for our products during the minimum contract; the price you pay might be less if a discount is available at the point of purchase. All terms in our tariff guide apply.
You must claim your BT Reward Card within 3 months of placing your order on bt.com by entering your details on www.bt.com/manage/bt-reward-card/ and must activate the card within 3 months of issuance.
Following a successful claim, your card will be sent to the email account you signed up with. Offer, BT Reward Card & BT terms apply - www.bt.com/manage/bt-reward-card/
The card is issued by GVS Prepaid Ltd, an Electronic Money Institution authorised in the UK by the Financial Conduct Authority with Firm Reference number 900230, pursuant to license by Mastercard International Inc. Mastercard® is a registered trademark of Mastercard International Incorporated. GVS Prepaid Ltd.’s company registration number is 09193070 and its registered office is at Westside, London Road, Hemel Hempstead, HP3 9TD
Please note that Reward cards can also be referred to as BT Reward cards – they are the same thing.
Broadband Extras
Cyber Threat Protect
Cyber Threat Protect for up to 15 devices comes as standard with all our BT Broadband packages. You’ll need to activate and download this service; it may not work with some computer or mobile systems. See details.
BT Parental Controls
BT is not responsible for any of the site categorisations – this is done by our 3rd party specialist vendor. The Account Holder needs to set up and maintain this service. If you delete your account – your settings will be lost. You can re-activate at any time, but you will need to add all your settings again.