Set up Direct Debit billing for your BT account to pay your bills automatically, manage charges easily, and avoid missed or late payments.
Manage your BT account
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Paying by Direct Debit -
Change my BT contact details You can easily update your BT contact details in My BT. Follow the steps in this article to update your contact details online.
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Change Direct Debit Follow these simple steps to change your Direct Debit to pay your BT account.
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Notifying us of a bereavement Tell us an account holder has died - online or by phone - and transfer or close the account. You'll need some details, like their account or phone numbers.
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BT Reward Card Learn how to claim, activate and use your BT Reward Card. Check eligibility, fix issues and manage your reward easily.
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How do I change to online-only bills? Follow our easy-to-use guide to change to a paperless bill using My BT.
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Change your BT service Learn how to change or cancel your BT broadband, TV or phone package. Check charges, manage your plan and get help.
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BT contract information This article covers how to renew your contract, contract lengths, and also what happens when you renew your BT services contract.
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Contact BT using British Sign Language This article covers how to use the available SignVideo Interpreting Service. You'll need a PC or Mac, a webcam, and a broadband connection.
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Customer service guarantee We value your business and aim to provide you with a service you can trust and rely on. Here are the details of our customer service guarantee.
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Your marketing preferences If you want to change how and what BT markets to you, follow these simple steps.
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Mis-sold something? If you’ve been mis-sold a BT landline service, find out your rights, how to cancel, and the steps to resolve the issue quickly and get the support you need.
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Leaving BT? What You Need to Know Check notice periods, early termination fees and your options before you go.
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