How to pay your BT bill, update your Direct Debit, view your latest or older bills, get your bill in a format that suits you and help with payment dates.
Account and billing help
What do you need help with?
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Payments and bills -
Manage your BT account Update your details, change your billing, manage your services, claim rewards, and get bereavement support.
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Fix a problem Help with cancelling an order, disconnection, missed payments, and information about mis-selling or if your service has been switched without your permission.
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How much do my calls cost? Find out how much your calls cost and check what calling plan you're on.
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Usernames and passwords If you have lost or forgotten your BT ID username or password, here are some answers to help you get back up and running.
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Moving home Looking to move your BT Broadband to your new home or switch to BT Broadband? Here are the simple steps to follow.
Go back to: Help and support