Simple steps to pay your BT bill or change how you pay it.
Payments and bills
What can we help with?
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Pay a BT bill -
Change your Direct Debit Learn how to change your payment date, update bank details or cancel your BT Direct Debit. Follow simple steps and avoid issues.
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View my bill online To view your bill online with a My BT account, you'll need a BT ID. Find out how to set up a BT ID login if you don't have one.
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Get your bill in alternative formats -
What if I miss a payment date? If you don't pay a bill on time, you'll get a late payment charge of £7.50.
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Check a number on your bill Found a number you don’t recognise on your BT bill? Follow these 4 simple steps to check the call, understand the charge, and get help if needed.
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One-off charges explained If you have spotted an unexpected charge on your bill, the answer might be simply explained. This article steps you through what the charge might be and why it has been applied.
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More time to pay your bill Learn how to get more time to pay, set up a payment plan, and avoid service disruption with simple steps.
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Payment processing times Knowing how long it takes us to process your payment helps you avoid late fees and keep your service running smoothly. Here's what to expect.
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When will I receive a refund? Details on how you'll normally receive your refund within 14 days of your final bill, and you'll get your refund via your last payment method.
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See my recent calls and charges To see your recent calls and charges, you can log into your BT account online or in the My BT app.
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Change when I pay my bill Change your BT bill payment date in My BT. See how changes to Direct Debit affect your bill and explore monthly payment plan options.
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I want to get paper bills This article explains the cost of getting paper bills instead of using My BT, where you can download (as a PDF file) and print your bill at any time.
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VAT and BT bills This article answers your questions about Value Added Tax (VAT) and your BT bill.
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