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I'm in credit with BT - how long do I have to wait to receive my refund?

You'll normally receive your refund within 14 days of your final bill.

You'll get your refund via your last payment method. So if you regularly pay by debit card, we'll refund back to that card. If you pay by cash or cheque, we'll refund by cheque. If you pay by Direct Debit, leave it in place and we'll send the money back by Direct Debit.


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