Can I cancel the BT package that I've ordered?

Once you place your order you can cancel anytime up to 14 days after your service starts, or when you receive your equipment (whichever is later).

Once you place your order you can cancel anytime up to 14 days after your service starts, or when you receive your equipment (whichever is later).

You need to return any equipment we've sent you. Please make sure it's undamaged and in its original packaging.

We'll refund anything you've already paid for the equipment, but if it's damaged we might deduct the relevant costs.

You can follow the steps to send your BT Broadband hub and/or BT TV box back to us for free at How to return a BT Hub or TV box for free? >

Or, if you are returning a BT Mobile, you can find the steps to return it at Can I return my BT Mobile? >

Thanks for your feedback

Please select one feedback option

Submit

Need more help?