Can I have more time to pay my bill?

We’re sorry you might be having trouble paying. Please contact us early to help prevent late payment charges and possible restrictions to your account.


Will I lose my services?

If we don’t receive payment on time, we will have to add a late payment charge to your bill or suspend your services until you clear any outstanding balance.

We will also notify credit referencing agencies that you’ve missed payments. This information can be used by other lenders and will affect your credit rating and ability to gain future credit.


If this happens, we may also:

1.         add a termination fee to your account in line with your terms and conditions

2.         pass on your details to a debt collection agency who may add their own charges and fees to recover the debt

What is a late payment charge?

This is a charge on your account to cover the administration activities of your debt.

We’ll show you details of the charge in My BT and it will show on your next bill as a one-off charge.

You can pay your bill immediately online with a credit or debit card. It's secure, quick and easy. 

Pay your bill now >


You might find it easier to pay your future bills by Direct Debit. 

Set up a Direct Debit now >

Need more support?

We recommend these organisations for information and support on money and debt management:

StepChange Debt Charity

Money Advice Service

Money Advice Trust

The Money Charity

Citizens Advice

Money and Mental Health Policy Institute

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