Can I have more time to pay my bill?

We'll do everything we can to help. Speaking to us early will help prevent late payment charges and possible restrictions to your account.

If you owe money now you'll probably have to pay part of your bill first. You can pay your bill immediately online with a credit or debit card. It's secure, quick and easy. Pay your bill now >

You can contact us on 0800 800 150 to discuss your options.


Have you thought about setting up a Direct Debit?


Paying your bill by Direct Debit is:

  • Convenient - Know your bill is always paid on time, so you don't need to worry about it
  • Secure - All Direct Debit payments are protected by the Direct Debit Guarantee

There are two types of Direct Debit you can set up:

  • Whole Bill Direct Debit - Automatically pay the whole of each bill when it's due by Direct Debit. We give the date on your bill when we'll collect payment (which will be a minimum of 8 days after the bill date)
  • Monthly Payment Plan - Spread the cost of your bills over the year by paying a set amount each month by Direct Debit, on the day you choose. You'll need to pass a credit check before you can get a Monthly Payment Plan

To set up a Whole Bill Direct Debit or Monthly Payment Plan, log in (or sign up) at and follow the link to set up automatic payments. Alternatively, call our automated telephone service on 0800 44 33 11. You'll need your account details handy.


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