How can I pay my BT bill?

Help if you can’t pay your bill or get to your usual PayPoint location

Contact us as soon as possible at 0330 123 4150

We may disconnect or restrict your service, or charge you, if you don't pay your bill.

You can pay your BT bill:

  • by Direct Debit
  • online using supported payments such as Apple Pay, Google Pay, PayPal, debit or credit card
  • using the MY BT app
  • by phone using a debit or credit card
  • by bank transfer
  • by cheque
  • at a PayPoint
  • at a Post Office

You’ll be charged £7.50 if you do not pay your bill on time.

Set up a Direct Debit in My BT or call us on 0800 44 33 11.

You’ll pay your whole bill amount every month when it’s due, which is usually 8 days after the date the bill is produced. This known as a ‘Whole Direct Debit’.

If you get a quarterly bill, you can set up a ‘monthly payment plan’. You’ll spread the cost of your bill making fixed monthly payments by Direct Debit, based on an estimate. We automatically adjust your payments if you’re paying for more or less than you’ve used.

Pay your bill on My BT with a debit or credit card. Apple Pay, Google Pay and PayPal are also supported.

You can make a payment without logging in if you don’t have a My BT account.

Call 0800 44 33 11 to pay your bill by phone with a credit or debit card.

It might be helpful to have your bill when you call.

Transfer to these bank details:

  • Account number: 00375853
  • Sort code: 20-00-00
  • Payment reference: use your BT account number.

To pay by cheque you need to:

  • make cheques or Postal Orders payable to BT Payment Services Ltd
  • write your customer account number on the back
  • Include the payment slip from the bottom of your bill

Send the cheque and payment slip to:

PO Box 334
S98 1BT

You can pay your bill at a PayPoint outlet or Post Office. Take your bill to your chosen outlet and have them scan it to pay towards your balance or use a BT payment card.

Find your nearest PayPoint outlet

You’ll need your bill and bar-coded payment slip. Please keep your receipts.

You can make part payments towards your bill too, as long as you pay the full amount by the date requested on your bill.

Order a payment card

Contact us at 0330 123 4150 from your home landline. You need your account number.

Can’t get to your usual payment point?

You can choose one of the alternative payment methods on this page if you can't travel to your usual payment point.

If you can't pay your bill, contact us as soon as possible at 0800 800 150. We may disconnect or restrict your service if you do not pay your bill.

What to do if we disconnect your service.

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