How to change or cancel a BT phone, TV or broadband package

Want to change your Phone, Broadband or TV package online? If you want to change or reduce the number of services in your package, then you may need to start a new contract with a new.............

If you want to change or reduce the number of services in your package, then you may need to start a new contract with a new minimum period for your new package.

If you joined us after December 13th 2019 and want to cancel or change to a plan with new equipment, you’ll need to return any BT Hub or BT TV box or you may be charged. Find out more at bt.com/returns.

Can I change or cancel my package online?

Here's what you can change online:

Can I change or cancel my package over the phone?

Yes, please have your account number ready (it’s on your bill).

You can call us:
Monday to Friday 8am to 9pm
Saturday 8am to 8pm
Sunday 9am to 6pm

I want to cancel one or more of my services:

From a landline: 0800 783 1401
From abroad: +44 179 359 6931

I just want to cancel my BT Mobile service:

From a landline: 0800 389 8414
From abroad: +44 179 359 6931

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