Our people work hard to support customers every day, and we know how much great service matters.
If a BT Guide or colleague has helped you and made a positive difference, we welcome your feedback. Sharing your thanks helps us recognise excellent service and continue delivering the support our customers expect.
Post on the BT Community to share your thanks and experience.
Why your feedback matters
Our Guides support customers with a wide range of questions and situations, bringing reassurance, clear guidance and care to every conversation.
Taking a moment to share your praise or thanks helps us to:
- recognise and celebrate great service
- share positive feedback with the Guide and their team
- continue improving the experience we offer our customers
Good to know
The linked Community thread is for sharing thanks. If you need support with an issue, head to our Help & Support pages.