An ultra-reliable connection, whatever you throw at it
New Full Fibre is rolling out across the nation, built on the UK’s most reliable broadband tech. It can connect over 100 devices, so you can be sure it’ll keep up with you. Now and in the future.
No one does more to protect you online
Only BT includes Norton™ Security with every broadband package. And our 3,000-strong team of specialists work to protect against cyber attacks 24/7. The UK’s Armed Forces, banks and emergency services rely on us – you can too. We’re here for you if you need help. No other provider has more expertise in security, with dedicated specialist support when you need it.
Switch to BT
Whoever you’re with, switching your broadband to us is easy.Find out how to switch
Manage your broadband with us
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Get help with your broadband
From useful articles to support from our team, find the help you need.Go to broadband help
Frequently asked questions
We offer a range of broadband packages with different speeds up to 900Mbps. To see how fast you could go, head to our broadband deals page.
Just choose a broadband package with us and we'll contact your current provider for you (unless you're with Virgin Media*).
We’ll give you a switching date – usually within two weeks, unless you choose a later date. We'll pop your BT Smart Hub in the post and text you when your BT broadband is activated. Simple.
If you need an engineer installation, we’ll let you know when you order.
*If you’re with Virgin Media, the best thing to do is talk to us and Virgin to try and line up the switch in service.
Broadband is a quick connection to everything you can do and access online. It’s the much faster, modern-day version of those painfully slow dial-up connections you got in the internet’s early days.
Broadband usually comes into your home via fibre or copper cables. It can also come from mobile phone networks, like our Hybrid Connect that connects you to EE.
With broadband, you can get online with a wired connection (by plugging in to your hub or router), and a wireless connection (with wi-fi devices like smartphones, tablets and laptops).
If you're new to BT, or with us already but moving home, we'll aim to get your broadband up and running within two weeks.
If you're already with us and staying on the same type of broadband at the same address, it should take one day.
If you're changing the type of broadband you're on (for example, from copper Broadband to superfast Fibre) it should be one to two weeks.