BT TV and broadband deals

When you’re selecting a broadband and TV deal the things to consider vary between everyone. Primarily, speed of your broadband and the channels you receive will be the most important. To help you choose, we've pulled together a list of key things you should think about when picking the right package for you:

Speed

The download and upload speed is vital when considering which broadband deal suits you and your needs. If you want to stream TV, film or play games online then you’ll probably need higher speeds. Our mixture of packages offers a variety of broadband options to suit everyone.

Price

If your broadband and TV bundle doesn’t fit within your budget then it’s worth considering the next best package for you. Generally, packages with more channels or higher broadband speeds will tend to be more expensive. Also consider any extra costs you might need to factor in for example, adding additional channels to your package or costs of installation.

Channels

When selecting a TV package the number of channels is less important than the types of channels you get. If you like sport, make sure your package includes sports channels or streaming services. With most packages you’re able to add-on other channel packs, so you could customise one package with all the channels you need.

Functionality

Does the package have on-demand content? Recording of live TV or series catch up? Or other features and functions? These small things can make a big difference in how you might use your TV package. It’s also worth factoring in the equipment you’re getting. Is it using the latest tech? Will it give you the viewing or streaming experience you need?

Extras

Are you getting any added extras, freebies, or add-ons in your broadband and TV deal? Streaming service subscriptions like Netflix, free equipment, or installations? You may have the opportunity to explore or be offered many different things.

Contract Length

The length of a contract can vary between 12-24 months. So, it’s worth considering what the next few years look like to you and choose a contract length that works for you. Our TV contract lengths are broadly 24 months, this gives you more stability in your contract and allows us to offer better prices.

Customer Service

Customer service is key. Ensuring whichever provider you go with has dedicated and readily available customer service is key to quickly fix any issues you have with your broadband and TV package.

When selecting the perfect package for you on the next page, you have the option to choose between broadband and TV packages with or without a home phone included.

Get a home phone with plans and features that work for you

User-friendly calling plans designed to suit your needs. Our flexible home phone service ensures simplicity and affordability. Plus, with cutting-edge technology in place to ward off unwanted calls, you'll enjoy uninterrupted communication.

BT TV is a service that brings your TV and streaming entertainment together in one place. It gives you access to live TV alongside popular streaming platforms, including NOW Entertainment & HBO Max, Netflix, and TNT Sports, all through simple search, so you don't have to jump between apps to find what you want to watch.

Key features include:

• All-in-one entertainment: live TV and streaming services combined, with easy search across everything
• Recording: available on select plans, so you can catch shows live or watch them later, whenever suits you
• Flexibility: you can switch your plan from month to month depending on what you want to watch

In short, BT TV is designed to make watching what you love simple, without needing multiple subscriptions or apps to manage separately.

BT TV allows you extra add-ons that you can add or remove from your plan monthly. These include NOW Sports, NOW Cinema, Netflix and more.

Yes. BT TV brings you the best of Sky Atlantic, Sky Sports, Sky One, Sky Cinema and more from NOW. Add that to TNT Sports, Netflix and all your free-to-air channels, and you can have it all in one place.

You can watch different shows, in a different room, at the very same time with the BT TV Box Edge. The extra box costs just £10 a month and you add it to your order when you buy BT TV.

Find more information on the BT TV Box Edge here

To set up BT TV you’ll need these two things: an BT TV box, and a BT Hub (with working broadband). You can now connect your BT TV Box Pro or BT TV Box Edge to your broadband hub via wi-fi to access most compatible TV aerial channels as well as the channels and content in your plan. You also have the option to connect the BT TV Box Pro using a rooftop aerial. If you already have a BT hub and a TV aerial, then we’ll post you a TV box along with any essential equipment and you can set this up by yourself. If you would prefer an engineer to come out and set things up for you then you can arrange that when you’re in the process of buying BT TV.

BT TV setup information can be found here

BT TV boasts a bigger and better channel selection than before thanks to our partnership with NOW. Sky Sports, Sky Cinema, Sky Atlantic, Sky One and Sky Comedy are just some of the channels included in our plans. Netflix is also included in our Entertainment, Entertainment Plus and Full Works bundles too, bringing a huge range of award-winning movies, shows and documentaries that can be enjoyed on Netflix via BT TV. On top of that, there is the full suite of TNT Sports channels which includes TNT Sports Ultimate (our dedicated Ultra High-Definition sport channel).

While using the BT TV Box Pro or BT TV Box Edge in internet mode, you will have access to fewer free-to-air channels than when the box is connected by aerial.

Click here to see the channels included in our BT TV packages (including the internet mode free-to-air channels)

Our flexible TV plans offer content tailored to sports fans, drama lovers, movie buffs, and everyone in between. We have five flexible TV plans to pick from: Sport, Sport Plus, Entertainment, Entertainment Plus and Full Works. You can switch every 30 days, until the last 3 months allowing you to pay for only the things you really want.

Click here to see how to change your BT TV plan and TV extras.

Yes, Netflix is now included in our entertainment bundles or available as an extra for our sport plans. Existing customers can keep their accounts, including their viewing history, by simply activating Netflix using their existing Netflix account login. The only change is that it will be accessible on your BT TV box and conveniently integrated into your BT bill. Enjoy seamless entertainment with BT and Netflix combined.

• On the TV Box Pro & Edge.
• Within the App carousal and App page.
• Unavailable on the BT TV Recordable Box (G4), BT TV 4K Recordable Box (G5) & BT TV Box (Z4).
• For further help and support, please head to YouTube on BT TV

• Once signed in go to Settings, Purchases & Memberships and scan the QR code / go to the link to set up the paid subscription.
• Please check with YouTube on the monthly charges.
• For further help and support, please head to YouTube on BT TV

Enjoy more of the entertainment, movies and sport you love with NOW Pass on BT TV. Choose the pass that suits what you want to watch, with flexible monthly rolling contracts.

NOW Entertainment & HBO Max costs £9.99 a month, NOW Cinema costs £9.99 a month, and NOW Sports costs £34.99 a month.

Prices shown are for NOW Passes added to BT TV and are subject to change.

We're always investing in technology to give you faster broadband speeds – even at peak times – and we always give you the best broadband speed possible on your line. To see how fast you could go, use our broadband speed checker.

It uses fibre optic technology to deliver superfast broadband with average speeds of 67Mb which lets you do more online, with everyone online together. This means there's no more battling for bandwidth, even in the busiest home.

It's great for downloading or streaming movies, TV shows and music. You can watch iPlayer with less interruption and HD video with less buffering. You'll also need fibre broadband to be able to get some of our TV packages. To see if you can get fibre broadband use our broadband speed checker.

To see if you can get fibre broadband use our broadband speed checker.

You may cancel your agreement for the service and order for equipment within 14 days from your service start date (or the day you receive your order confirmation or your equipment is delivered, if this is later). This doesn’t apply to some services such as TNT Sports or BT TV extras. We set out how this works in our terms and conditions at bt.com/legalstuff. If you decide to cancel within this period, you will have to pay for the services you have used and any connection charges that may apply. You must also return any equipment we have sent you. Where you have also cancelled an order for equipment, you must return it (undamaged and in its original packaging), following our instructions. We will refund anything you have already paid for the equipment but may deduct the relevant costs where damage has occurred to the equipment and it is not in its original condition.

Your download speed is the speed at which you can download or stream things from the internet.

Your upload speed is the speed that you can upload things to the internet (for example, posting photos to social media).

It’s important to know that the speed ranges we show are an estimate. They’re based on homes with similar lines to yours, but there are other things than can affect the speed you’ll get – like how many people are using your broadband connection at the time, and whether you’re using a wireless or cable connection.

The minimum download speed is the lowest speed we think you should get with this package.

You can test the speed to your hub in My BT. If it’s slower than it should be, get in touch and we’ll do our best to fix it.

If we can’t improve it within 30 days, you can leave your contract without penalty. This is because we’ve signed up to the Ofcom Voluntary Codes of Practice on Broadband Speed.

If you’ve got one of our ultrafast packages, you’ll also get a speed guarantee of at least 100Mb, and an upload speed guarantee of 10Mb. If you test the speed to your hub and it’s lower than it should be, you can claim £20. You can make a claim up to four times a year.