UK’S BEST NETWORK: Rankings based on the RootMetrics® UK RootScore® Report: H2 (Jul-Dec) 2021. Tested at locations across the UK with the best commercially available smartphones on 4 national mobile networks across all available network types. Your experiences may vary. The RootMetrics award is not an endorsement of EE. Visit ee.co.uk/claims for more details.
Each year, we adjust the prices of some of our products and services in line with the Consumer Price Index (CPI) rate of inflation, plus 3.9%.
When we work out our prices, we use the December CPI rate published in January. For December 2022, the CPI rate was 10.5%. This means that the majority of our customers will see a price increase of 14.4% (which is 10.5% plus 3.9%), or just over £1 per week for the average broadband customer.
These price changes take effect from 31 March 2023.
What is the Consumer Price Index (CPI)?
CPI is the most used and reliable measure to track inflation – it compares the cost of a selection of goods (food, clothes, travel etc.) from one year to the next. A new rate is published monthly by the Office for National Statistics, and we always use the December rate, published in January, for our price change.
There’s lots more info on CPI on the Office for National Statistics website, just visit https://www.ons.gov.uk/
How does the 2023 price change affect me?
We’ll send you an email or a letter to explain what this means for you. We’re sending these communications out between mid-February and the end of March. In there, you’ll find a personalised explanation of what’s happening with your plan(s).
Your first Bill after the price change might look a little different, here is a video to explain why.
In the meantime, we’ve provided some more details here to help you understand the changes.
For more details, see our price guide.
CPI, plus 3.9% applies to all broadband customers including customers whose contract started before 1 September 2020, and were in contract as of the 31 March 2022, and who will be moved to new terms which include a CPI plus 3.9% increase from 31 March 2023.
There’s no change in price for the following plans, or for one-off charges (for example, late payment fees):
- BT Basic with BT broadband
- Home Essentials with BT broadband
The prices of some of our add-ons and out-of-bundle charges will also increase by the December CPI rate of inflation published in January, plus 3.9%.
There’s no change in price for:
- BT Basic landline (including call charges)
- Line rental, call packages, call charges and call add-ons for landline only customers who do not have fixed broadband with us, or with another provider
- Home Phone Saver
- BT Home Essentials
- Paper bill charges
- Pay-per-use calling features
- Calling feature packs and call add-ons (except international call add-ons which will increase by CPI, plus 3.9%)
- BT Together Local
- BT Working Together
- Friends & Family Mobile
- International & Premium Rate Call Bar
CPI, plus 3.9% applies to all other landline charges and includes:
- Line rental
- All calling plans
- International call add-ons
- Out-of-bundle calling rates and call set-up fees
CPI, plus 3.9% applies to all mobile customers, and includes:
- BT 4G Home Broadband Unlimited hub (except the 15Mbps plan)
- All SIM Only and Family SIM plans
- All handset plans
- Add-ons
- Out-of-bundle calls and texts, and pence-per-minute rates
- Out-of-bundle charges such as roaming
If you're on a BT 4G 15Mbps Home Broadband Unlimited plan, your price will increase only by December's CPI rate, published in January.
CPI, plus 3.9% applies to all TV packages and some TV add-ons.
There’s no CPI, plus 3.9% price change for third party add-ons, including NOW TV, Netflix and Prime Video. However, if you’re a NOW TV customer you’ll have already received an email or letter from us to tell you about the price increases NOW TV will apply to your NOW Membership.
CPI, plus 3.9% applies to all BT Sport packages, except for BT Sport Monthly Pass and BT Sport on Sky without BT Broadband, which are not subject to CPI, plus 3.9% increases in 2023. If you have BT Sport Monthly Pass you’ll have already received an email or letter from us about the price increases in 2023.
Why is BT increasing prices?
Like businesses across the country, our costs are increasing. In fact many of our costs are going up by a lot more than the rate of inflation. For example, our energy bill has increased by 80% over the past year, and the cost of our Home Hubs has risen by more than 20% since 2021. This is part of the reason we add 3.9% onto the rate of inflation when we update our prices every year, to ensure we can cover these increases.
We are also investing more than ever to provide customers with the best experience and service possible. That means continually improving our networks, products and customer service to give even better value.
We know our customers are more reliant on our services to keep them connected than ever before. In the UK we are some of the biggest data users in Europe – and usage has been increasing by as much as 50% each year recently. It is essential to always be connected, whether you’re working from home, gaming with friends, bingeing the latest boxsets or simply keeping in touch with loves ones.
Yet, on average, the price customers pay for their mobile and broadband connections makes up just 3.8% of their household spend. This means these latest price changes will cost an average of just over £1 extra a week for most people with a broadband or mobile plan.
The demand for data is always increasing, so we're continuing to invest in expanding the reach of our Full fibre network, which will bring our fastest speeds on the UK’s most reliable broadband technology to more customers across the country.
How can I make smart savings?
We offer a range of products and services to keep giving our customers better value. BT Broadband comes with market-leading security built into every package and money back if your service isn’t up to scratch. Plus, we’ve joined forces with EE – the UK’s best mobile network - so you can get the certainty of unbreakable wi-fi with our Hybrid Broadband, along with 10% savings on selected EE mobile plans.
What’s more, we offer lots of ways to make some smart savings across your household spend. For example, our flexible TV packages come packed full of the latest entertainment and sport content, and allow you to save by changing your plan every month so you don’t pay for what you’re not watching.
How is BT helping customers who need extra support?
We understand that everyone needs to stay connected, whether that’s over the phone, or through broadband, and we’re committed to doing our very best to ensure our customers get the support they need, when they need it and in the way they need.
If you’re receiving state benefits you may be eligible for one of our broadband or mobile social tariffs:
And as part of the extra help we provide for customers, we’ve put together a financial support guide, which explains the range of options available to customers who are concerned about money.
CPI is the most used and reliable measure to track inflation – it compares the cost of a selection of goods (food, clothes, travel etc.) from one year to the next. A new rate is published monthly by the Office for National Statistics, and we always use the December rate, published in January, for our price change.
There’s lots more info on CPI on the Office for National Statistics website, just visit https://www.ons.gov.uk/
We’ll send you an email or a letter to explain what this means for you. We’re sending these communications out between mid-February and the end of March. In there, you’ll find a personalised explanation of what’s happening to your plan(s).
You’ll also be able to see your new price(s) on any of your bills from 31 March 2023.
You’ll be able to see your new charges on any of your bills from 31 March 2023.
Log in at www.bt.com/mybt to check your first bill following the price change. You can also download a detailed PDF version to print at home.
If your charges have changed during your billing period, you’ll see an explanation of how we’ve calculated your bill, like this:
The price change is in-line with your terms and conditions which are linked to CPI. The increase is calculated using the December CPI rate (published in January), plus 3.9%, and adding this percentage amount to the price you were paying up until 31 March 2023. We’ll explain what this means for you personally in an email or letter, and we’re sending these communications out between mid-February and the end of March.
If your price is changing, we’ll take account of any discounts you get. Log into MyBT for personalised information about your price plan(s).
Add-ons give you access to additional services at better value than standard rates. These could be packages of call minutes, messages, mobile data, or any other services you can buy in addition to your plan.
The prices of some of our add-ons will be increasing by the December CPI rate of inflation (published in January), plus 3.9% from 31 March 2023.
To see details of any active add-ons you may have, check your latest BT bill, or log onto MyBT or click here to find the full list of add-ons and charges.
As part of your landline calling plan, or BT mobile plan, you’ll have an allowance for calls, texts and/or data. There are restrictions on where and how you can use your allowance. For example, calls are restricted to UK mobile networks and UK landlines starting with 01, 02 or 03.
If you’re on a landline pay-as-you-go calling plan or mobile plan, and there are restrictions, you’ll be charged our standard rates if you go outside of these restrictions. These are what we call ‘out-of-bundle charges’.
Some of these charges will be increasing by the December CPI rate of inflation (published in January), plus 3.9% from 31 March 2023.
You can find the full list of out-of-bundle charges here
We’ve excluded some out-of-bundle charges and add-ons, either for regulatory or customer service reasons.
You’ll find them at BT legal stuff.
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Here's the legal bit
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Ofcom UK Home Broadband Performance report September 2021.
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UK’S BEST NETWORK: Rankings based on the RootMetrics® UK RootScore® Report: H2 (Jul-Dec) 2021. Tested at locations across the UK with the best commercially available smartphones on 4 national mobile networks across all available network types. Your experiences may vary. The RootMetrics award is not an endorsement of EE. Visit ee.co.uk/claims for more details.