BT Whole Home Wi-Fi

Gives you product details, links to user guides and other documentation, plus helpdesk and support information.

If you're a Complete Wi-Fi customer, please use these links:

How do I set up Complete Wi-Fi? >
Fix problems with Complete Wi-Fi >

Product details

Broadband home wi-fi network

BT Whole Home Wi-Fi


  • Works with all broadband providers
  • AC2600 Dual-Band wireless technology
  • Easy set-up. The app guides you to create and setup your Whole Home Wi-Fi system in minutes
  • Simple dashboard to see who's online and what devices are connected to your wi-fi
  • Access controls to pause your Wi-Fi for individual devices, groups of devices, or for everyone
  • Guest Network gives a separate network for easy internet access for your guests
  • Secure network. Peace of mind that your home wi-fi network is safe and secure.


Download the Whole Home Wi-Fi app

Set up Whole Home Wi-fi easily with the app - available for:

  • Android version 5.0 and above
  • iOS version 9 and above

To download the app, go to the app store for your device and search for "Whole Home".

(If you are downloading to an iPad and cannot find the app, click the "iPhone Only" option).


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Product helpdesk information

If your product is within warranty:

By phone: 0808 100 6116

Monday to Friday 9.00am to 5.30pm

Saturday 9.00am to 2.00pm

By email:

If your product is out of warranty, please call the Technical Help and Support Desk on 0808 100 6116

BT Whole Home Wi-Fi FAQs

  1. I am prompted with the following message during initial set-up of the app and discs: "You are not connected, turn device Wi-Fi on"
  2. I can't install an add-on disc. The LED is permanently red and the new disc doesn't appear in the app.
  3. I’ve installed my discs, but my speed is slow and my wi-fi coverage has not improved.
  4. While adding a new disc to my Whole Home Wi-Fi network, the app shows a connection error message.
  5. My discs feel warm. Is this normal? Are there any safety precautions for the discs?
  6. I've paused my Whole Home Wi-Fi, but some of my devices/clients still have access to the internet.
  7. Can I change the default wi-fi channels on Whole Home Wi-Fi to avoid interference?
  8. I can't upgrade the firmware using the app or web interface when static IP addresses are used
  9. I'm trying to update to the latest firmware, but keep seeing a message stating "There is a problem completing the firmware update… please try again in a few minutes".
  10. The web browser user interface is showing blank pages when I select or click on a heading, sub heading, feature or status page.
  11. I see a red banner with 'There’s a problem with your Internet connection'.
  12. My Xbox 360 won't connect to the Whole Home Wi-Fi network. What can I do?
  13. I've recently changed my hub (router) and can no longer gain internet access via Whole Home Wi-Fi
  14. I've changed the Wireless Network Password/Key and now forgotten it, what can I do?
  15. I've changed the Admin password and now forgotten it, what can I do?
  16. What does the orange LED on the disc mean?
  17. What does the symbol before the disc name mean?
  18. I've updated my app and can't find the network map?

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