BT Whole Home Wi-Fi FAQs - System requirements


Should I turn off my hub (router) wi-fi?

There's no need to turn off your hub (router) wi-fi. Just remember on your devices to ‘forget this network’ for your hub (router), making sure you're connected to the Whole Home Wi-Fi network.

Screenshot showing Forget This Network

However, turning off your hub (router) wi-fi may improve your Whole Home Wi-Fi performance, particularly where there are lots of other wireless networks.


Does Whole Home Wi-Fi support Power over Ethernet (IEEE802.3af)?

No, Whole Home Wi-Fi can only be powered by the included AC adapter(s).


Does Whole Home Wi-Fi support multiple WLANs including a guest network?

Yes. Whole Home Wi-Fi supports both normal SSID and Guest Network WLAN for both 2.4GHz and 5GHz.


How many discs are supported on one network?

Eight discs are currently supported.

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