EE TV recording losses and TV guide changes

BT TV is now EE TV. You'll still get all the same entertainment and sport you know and love. Find out what EE TV has to offer.


On February 21 2020 we made some changes to EE TV, introducing flexible TV packages where you can upgrade, downgrade and even add-on content. 

This includes the availability of NOW content for EE TV customers, which are included with some of our flexible TV packages.

Losses of channels and recordings

Existing EE TV customers who move to one of our new flexible packages may lose access to some channels they previously subscribed too, along with any recordings made from these channels. If this happens you will see a message saying 'Recording Unavailable'. The channels you lose depend on the package you move to.

Channels losses: Alibi, Animal Planet, Boomerang, Cartoon Network, Cartoonito, CNN, Comedy Central, Comedy Central Extra, Crime & Investigation, Discovery, Discovery Science, Discovery Turbo, Eden, Gold, History 2, Investigation Discovery, Lifetime, Movies 24, MTV, MTV Classic, MTV Music, National Geographic, Nick Jr Too, TCM, TLC and W.

If you take one of our new packages: VIP, Big Sport, Big Entertainment, Sport or Entertainment and decide to move to our Classic Entertainment package, you will lose access to channels you no longer subscribe to. This means you won’t be able to play any recordings made from these channels.

Find out what channels and add-ons you get with different EE TV packages >

TV Guide changes

To coincide with the changes, the TV Guide (or Electronic Program Guide/EPG) on EE TV boxes was updated. All EE TV customers will now see the following NOW Membership channels in the EPG.

  • Entertainment: 340-352, 355-367 - including kids' channels at 466-471, 473-476
  • Sports: 416-429, 439-449
  • Cinema: 501-511, 515-525

In order to watch these channels you’ll need to be on one of our new broadband and EE TV packages, or you can add NOW Membership, which work as monthly rolling subscriptions. You can get NOW via, My BT or by calling our customer service team on 0330 123 4150.

Duplicate and missing channels

Following the TV Guide update, existing EE TV customers may notice some duplicate channels. This is because some of the new NOW channels are available through EE TV.

If you can no longer watch one of the EE TV channels listed below, you may be watching the NOW version, so try the other channel. 

Channel NOW/EE  Channel number
Animal Planet EE 325
Comedy Central  NOW 344
Comedy Central HD NOW 359
Comedy Central HD EE TV 370
Discovery EE 322
Discovery Science EE 336
Discovery Turbo EE 337
Discovery HD EE 376
Investigation Discovery EE 324
Nick Junior NOW 470
Nick Toons NOW 469
Nickelodeon NOW 468
Sky Cinema Action  NOW 507
Sky Cinema Action  EE 507
Sky Cinema Comedy NOW 508
Sky Cinema Comedy EE 508
Sky Cinema Drama NOW 510
Sky Cinema Drama EE 510
Sky Cinema Family NOW 506
Sky Cinema Family EE 506
Sky Cinema Greats NOW 504
Sky Cinema Greats EE 504
Sky Cinema Hits NOW 503
Sky Cinema Hits EE 503
Sky Cinema Premiere NOW 501
Sky Cinema Premiere EE 501
Sky Cinema Sci-Fi & Horror NOW 511
Sky Cinema Sci-Fi & Horror EE 511
Sky Cinema Select NOW 502
Sky Cinema Select EE 502
Sky Cinema Thriller NOW 509
Sky Cinema Thriller EE 509
Sky Sports Main Event NOW 420
Sky Sports Main Event EE 402
Sky Sports Main Event HD NOW 440
Sky Sports Main Event HD EE 437
TLC EE 323

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