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BT TV recording losses and TV guide changes

 

On February 21 2020 we made some changes to BT TV, introducing flexible TV packages where you can upgrade, downgrade and even add-on content. 

This includes the availability of NOW content for BT TV customers, which are included with some of our flexible TV packages.

Losses of channels and recordings

Existing BT TV customers who move to one of our new flexible packages may lose access to some channels they previously subscribed too, along with any recordings made from these channels. If this happens you will see a message saying 'Recording Unavailable'. The channels you lose depend on the package you move to.

Channels losses: Alibi, Animal Planet, CNN, Comedy Central, Comedy Central Extra, Crime & Investigation, Discovery, Discovery Science, Discovery Turbo, Eden, Eurosport 1, Eurosport 2,  History 2, Investigation Discovery, Lifetime, Movies 24, MTV, MTV Classic, MTV Music, National Geographic, TCM, TLC and W.

If you move from Kids Extra to NOW Entertainment Membership you'll lose Nick Jr. Too.

If you take one of our new packages: VIP, Big Sport, Big Entertainment, Sport or Entertainment and decide to move to our Classic Entertainment package, you will lose access to channels you no longer subscribe to. This means you won’t be able to play any recordings made from these channels.

Find out what channels and add-ons you get with different BT TV packages >

TV Guide changes

To coincide with the changes, the TV Guide (or Electronic Program Guide/EPG) on BT TV boxes was updated. All BT TV customers will now see the following NOW Membership channels in the EPG.

  • Entertainment: 340-352, 355-367 - including kids' channels at 466-471, 473-476
  • Sports: 416-429, 439-449
  • Cinema: 501-511, 515-525

In order to watch these channels you’ll need to be on one of our new broadband and BT TV packages, or you can add NOW Membership, which work as monthly rolling subscriptions. You can get NOW via BT.com, My BT or by calling our customer service team on 0800 800 150.

Duplicate and missing channels

Following the TV Guide update, existing BT TV customers may notice some duplicate channels. This is because some of the new NOW channels are available through BT TV.

For instance, Cartoonito is available with our BT TV Kids add-on on channel 488, but you can also get it through the NOW Entertainment Membership on channel 471.

If you can no longer watch one of the BT TV channels listed below, you may be watching the NOW version, so try the other channel. 

Channel NOW/BT  Channel number
Cartoonito NOW 471
Cartoonito BT  488
Comedy Central  NOW 344
Comedy Central  BT 307
Comedy Central HD NOW 359
Comedy Central HD BT TV 370
Discovery BT 322
Discovery HD BT 376
GOLD NOW 343
GOLD BT 310
GOLD HD NOW 358
GOLD HD BT 392
MTV NOW 351
MTV BT 309
MTV HD NOW 366
MTV HD BT 371
Nat Geo Wild NOW 352
Nat Geo Wild BT 318
Nat Geo Wild HD NOW 367
Nat Geo Wild HD BT 374
Nick Junior NOW 470
Nick Junior BT 484
Nick Toons NOW 469
Nick Toons BT 485
Nickelodeon NOW 468
Nickelodeon BT 483
Sky Cinema Action  NOW 507
Sky Cinema Action  BT 507
Sky Cinema Comedy NOW 508
Sky Cinema Comedy BT 508
Sky Cinema Drama NOW 510
Sky Cinema Drama BT 510
Sky Cinema Family NOW 506
Sky Cinema Family BT 506
Sky Cinema Greats NOW 504
Sky Cinema Greats BT 504
Sky Cinema Hits NOW 503
Sky Cinema Hits BT 503
Sky Cinema Premiere NOW 501
Sky Cinema Premiere BT 501
Sky Cinema Sci-Fi & Horror NOW 511
Sky Cinema Sci-Fi & Horror BT 511
Sky Cinema Select NOW 502
Sky Cinema Select BT 502
Sky Cinema Thriller NOW 509
Sky Cinema Thriller BT 509
Sky Sports Main Event NOW 420
Sky Sports Main Event BT 402
Sky Sports Main Event HD NOW 440
Sky Sports Main Event HD BT 437

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