Fix a problem

What can we help with?

• TV box fixes

  Quick fixes if you're having issues, and how to reset your set top box.

• Remote control

  Having an issue with the remote for your EE TV box? Here's all the help you need. Just follow our simple step-by-step guide to quickly fix your problem.

• TV channel or picture fixes

  Quick links to help if you're having issues with channels or the TV picture.

• Recording or sound fixes

  Help if you're experiencing sound issues or recording issues with your EE TV Box Pro.

• EE TV error codes

  Look up the error codes you may see on your EE TV service screen, and learn what they mean and how to resolve the issue.

• EE TV app

  Choose the device you're using the EE TV app on to find a fix to your problem.

• Powerline adapters | TV

  Help if you're using a Powerline Adapter to connect your EE TV Box conline.

• PIN help on EE TV

  Find out what the two different EE TV PINs are and how to change them.